Information Technology - Help Desk Analyst I (1132-1) Job at Ztek Consulting
Job Description
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Information Technology - Help Desk Analyst I (1132-1)
Remote Job - United States | Posted - 22/09/22
Overview
Roles & Responsibilities:
- Supports Tier 1 and 2 service requests and incidents
- Provide Help Desk support that includes initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, and transfer of service requests to appropriate IT or other workgroups.
- Serves as the single point of contact to end users for information technology-related issues, problems, and requests
- Assist the Help Desk Manager with reporting, analysis, or training and testing tasks
- Contribute current technical information and best practices to the knowledge base
Qualifications:
- Previous experience in a Help Desk environment supporting computer software and hardware.
- Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7
- Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast-paced environment.
- Excellent customer service skills and strong telephone skills
- Strong written and verbal skills as well as problem-solving skills
- Qualifications: Undergrad Degree preferred
Shift Timing:
- We are looking for someone that can work midnight to noon Saturdays and Sundays
- And 10:00 am to 6:30 pm Wednesdays and Thursdays Shift: The shift is an overnight Sunday - Thursday night shift
Job Details
Recruitment Manager
Manishsingh Chouhan
Required Hours/Week
40
Experience
2 Years
Primary Skills
Help Desk
Priority
N/A
Work Authorization
N/A
Contact Person Details
Manishsingh Chouhan
678- 630-7725
manish@ztek-inc.com
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