Vertex Mechanical is seeking a proven HVAC Dispatcher Representative to fill an immediate need for our growing company to keep up with market demand. If you are self-motivated, dedicated and can provide phenomenal customer service coupled with a passion for contributing directly to a team environment, this is the position for you! This position will offer the unique opportunity to jump start a visionary, enthustic, and thoughtful company into the next phase of their business growth! Come make an impact and grow your career!

We are looking for a reliable Dispatcher to act as a communication point for customers and team members. You will be a leader and the heartbeat to our HVAC Service Department.

POSITION SUMMARY

The Dispatcher is the liaison for communication between customers and team members. Their main duties include: receiving customer work orders and prioritizing and scheduling them by assiging to technicans. Responsible for providing answers to questions by retrieving information from the necessary departments and supervising the field units routes to prioritize and organize their schedule. Follow professional development plan to accomplish individual goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES- The essential functions include, but are not limited to the following:

• Answer phones, using telephones, text messages, message boards and customer software to contact employees and customers.
• Create Projects, WOs, and Service Activities
• Preparing daily work schedules for technicans
• Check in part and maintain parts status and follow up
• Coordinate tools and materials for jobs
• Maintain project schedule and status to completion
• Track and report service status for billing
• Communicate and schedule with customers
• Keeping and organizing work requests
• Review project technicians’ timecards
• Regular communication with technicians, HVAC Coordinator, Project Supervisor, and Sales team
• Other tasks and projects, as needed
• Self-Motivator, ability to multi-task and learn quickly
• Problem solving, leadership and listening skills

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High school diploma; college diploma a plus!
• 3 years customer service experience, or equivalent training and experience; experience in HVAC industry a preferred
• Driven and passionate about our company vision, developing our team, and serving our customers
• Highly organized and diligent
• Exceptional interpersonal skills
• Exceptional active listening skills, and verbal and written communication skills
• Ability to collect, track, and analyze large amounts of data
• Adaptability in a fast-paced, rapidly growing company
• Flexibility to varying situations and surprise circumstances
• Ability to build rapport and collaborate with others within the company and externally
• Proficiency in Microsoft Office Suite
• Understanding of smartphones, mobile applications, VoIP phones, computers, printers, copiers, and modern office technology
• A company cell phone & laptop will be provided.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Must be able to sit or stand for prolonged periods of time
• Must be able to work on a computer for prolonged periods of time.

Job Type: Full-time

Pay: $48,000.00 - $76,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Spicewood, TX 78669: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Dispatching: 2 years (Preferred)

Work Location: Hybrid remote in Spicewood, TX 78669

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