Description

The City of Anaheim Human Resources Department seeks an outgoing and organized Human Resources Technician to support the Employee Benefits Division. Under general supervision, the Human Resources Technician will perform a variety of responsible technical, administrative and paraprofessional duties to include: organizing and administering medical, dental, vision, life, voluntary insurance plans and retirement plans.

Candidates must possess at least one (1) year of technical human resources administrative support experience or closely related experience, supplemented by completion of the twelfth grade. An ideal candidate will possess strong customer service, Microsoft Office, and communications skills. College level coursework in human resources, public administration, business administration, or a related field is desirable.

Essential Functions

The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

Establish and maintain employee personnel and benefits files and volunteer files.

Conduct and coordinate onboarding for newly hired employees and answer questions regarding benefits, open enrollment, and related benefits information.

Participate in planning, organizing and administering employee benefits including medical, dental, vision, life, voluntary insurance plans and retirement plans; conduct benefits orientations; prepare and distributes benefits communication materials; organize and coordinates open enrollment meetings; distribute benefits documents in compliance with legal and regulatory requirements; interpret and counsel employees regarding employee benefit plan coverage eligibility and claims procedures; verify employee and dependent plan eligibility.

Update employee status changes in the associated systems; determine benefits eligibility and calculates benefit plan rates; process employee benefits enrollment and benefits payroll deductions.

Participate in planning, organizing, promoting and coordinating the City's health expo; arrange for carrier and vendor participation; prepare communication materials; coordinate logistical arrangements with other department and City staff; oversee activities during the expo.

Respond to employee and retiree questions and concerns; resolve issues.

Prepare and reconcile billing with various benefits vendors.

Interpret and apply Federal, State, and local laws and regulations regarding human resources programs.

Maintain and update employee handbooks and human resources policies and procedures, under the direction of supervisory and management staff.

Conduct and respond to salary and benefit surveys and prepare related reports.

Run or prepare ad-hoc reports and produce standard reports as needed.

Participate in special projects, including job fairs, training programs, open enrollment, and related events; coordinate and integrate program services and activities with other agencies and City departments.

Receive and screen visitors, telephone calls, and emails, providing a high level of customer service to both external and internal customers; perform reception and scheduling duties and provide general administrative support to assigned human resources function; perform data entry.

Perform accounts payable duties including processing invoices, entering requisitions, and reconciling purchase orders; identify errors or discrepancies and resolve before processing.

Organize and maintain various administrative, confidential, reference, and follow-up files; maintain records according to document retention standards.

Operate standard office equipment, including job-related computer hardware and software applications, computer equipment, and multi-line telephones.

Perform related duties and responsibilities as required.

Qualifications

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Experience: One (1) year of technical human resources administrative support experience or closely related experience, supplemented by completion of the twelfth grade. College level coursework in human resources, public administration, business administration, or a related field is desirable.

Knowledge of: Basic operations and activities of human resources programs and services; including recruitment and selection, classification and compensation, and benefits administration; business letter writing and standard writing practices; human resources information systems; applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility; record-keeping principles and practices; modern office practices, methods, and computer equipment and applications related to the work, including word processing, database, and spreadsheet software; English usage, grammar, spelling, vocabulary, and punctuation; techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to: Perform technical, administrative and paraprofessional human resources work in area of assignment; review human resources documents for completeness and accuracy; coordinate effective recruitment, testing, and selection practices; maintain a variety of manual and computerized record keeping systems; review and reconcile employee benefit records; perform detailed human resources office support work accurately and in a timely manner; maintain confidentiality of sensitive personal information; respond to and prioritize multiple calls and requests for service; compose correspondence and reports independently or from brief instructions; make accurate arithmetic and statistical computations; enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work; understand and follow oral and written instructions; interpret and apply general policies and procedures, as well as applicable Federal, State, and local laws and regulations; organize work, set priorities, and meet critical time deadlines; operate modern office equipment including computer equipment and specialized human resources and payroll systems; effectively communicate in person, over the telephone, and in writing; and. establish and maintain effective working relationships with those contacted in the course of work.

License/Certification Required: Possession of a valid California Driver's License.

Supplemental Information

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Monday, November 28, 2022 at 5:00PM . Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.

The selection process will consist of a minimum of skills examination and oral interview.

The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.