Housekeeping Status Board Operator (MGM National Harbor) Job at MGM Resorts International
PRIMARY PURPOSE:
The Status Board Operator’s primary responsibility is to answer calls and complete requests from guests and other departments while providing excellent guest service.
The Status Board Operator’s primary responsibility is to answer calls and complete requests from guests and other departments while providing excellent guest service.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Answer telephone calls respond to questions and handle requests from internal and external guests; dispatch appropriate services, team members, and/or supervisors or route phone calls to appropriate departments
- Assist management team with shift change tasks, including turning over all services paperwork, and collecting and/or distributing keys, and radios from/to team members
- Compile and distribute management-provided reports to Front Desk
- Monitor rooms for check-outs and ready-for-inspection; alert Housekeeping Supervisors and management team
- Handle guest needs (service calls) as quickly, efficiently, and courteously as possible, making sure all calls, work orders, requests, and related information is completely tracked as established by department procedures
- Maintain communication and follow up with Front Desk and Facilities regarding special requests, work orders, and HotSOS cases
- Resolve and escalate guest complaints and issues
- Work with management on VIP arrivals and special projects
- Process guest lost and found inquiries; track inquiries and items, as established by department procedures; deliver and retrieve items to and from Security Lost & Found
- Perform all other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
- Able to effectively communicate in English, in both written and verbal forms
- Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
- Ability to multi-task and work well in a fast paced, team-oriented environment
- Effective listening abilities with strong judgment skills
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
- Maintain a professional, neat and well-groomed appearance adhering to company standards
MINIMUM REQUIREMENTS:
- High school diploma or equivalent
PREFERRED:
- Six (6) months experience in a guest service-related position
- Experience with Status Board and/or PBX
- Experience in a similar resort setting
Location:
National Harbor, MarylandPlease Note :
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