Housekeeping Job at Christmas Tree Shops
SUMMARY/OBJECTIVE
The Housekeeping Team Member will play an integral role in supporting a sales and service culture. They will enhance our brand as a retailer in collaboration with other team members dedicated to providing exceptional customer service and providing a clean and inviting shopping environment. A successful Housekeeping Team Member actively engages with customers and has a customer first mindset. This requires the working in service with one another and the customer, prioritizing workload, and contributing to accomplishing the team’s key objectives.
KEY RESPONSIBILITIES
- Acknowledges and engages customers in a courteous, helpful, and respectful manner; assists customers as needed.
- Maintains a clean environment inside and outside the store, including the sales floor, offices, breakroom, backroom, restrooms, and foyer.
- Performs daily maintenance routine to include wet/dry mopping, floor scrubber, sweeping, trash removal, cleaning the restrooms, dusting fixtures, and cleaning windows and doors.
- Organizes the cleaning supply closet and maintains supply inventory levels.
- Retrieves shopping carts outside and throughout the store, cleaning as needed.
- Assists with cleaning up product spills.
- Demonstrates safe work methods and practices, including reporting safety issues promptly.
- Performs responsibilities efficiently, accurately, and effectively following policies and procedures.
- Performs additional duties as required including, but not limited to, stocking, freight processing, price changes, and assisting at customer checkout.
IMPORTANT CHARACTERISTICS AND BEHAVIORS FOR SUCCESS
- Acts with urgency to resolve issues impacting service or sales.
- Treats all customers and team members with respect and dignity; always exhibits professional behavior.
- Collaborates and builds relationships with others to accomplish the job and deliver desired results.
- Takes personal ownership for understanding, implementing, and supporting change.
- Takes the initiative to seek out new tasks when daily tasks and assigned work is complete, reaches out for guidance.
- Demonstrates commitment to the team by maintaining regular, punctual attendance, is reliable and follows through with responsibilities.
QUALIFICATIONS AND REQUIREMENTS
- Ability to work a flexible schedule to support business needs.
PHYSICAL REQUIREMENTS
- Occasionally be able to lift, push, pull and carry up to 40 pounds.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- May involve reaching, bending, twisting, stooping, kneeling, and climbing ladders.
ABOUT CTS
CTS is a value brick and mortar home goods retailer with a specialty in seasonal products. The Christmas Tree Shops experience revolves around a trend-right, always-changing mix of merchandise that makes each customer visit a shopping adventure of anticipation and delight. The 50-year-old company has roots in the Northeast with the first store located on Cape Cod, Massachusetts, and today operates 80 stores in 20 states.
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