We are looking for a General Manager for a new IHG hotel in Murfreesboro, TN.

JOB SUMMARY

Functions: As the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment. Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

CANDIDATE PROFILE

Experience & Education

· 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

· Bachelor's degree in Business Administration preferred, Hotel Management, or related major; experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

JOB SPECIFIC TASKS

Managing Property Operations

• Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.

• Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.

• Creates and support clear lines of responsibility for management team, including coverage and oversight throughout the day.

• Review and follows-up on property scores and comments.

• Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).

• Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.

• Manages the implementation of major brand standards (e.g., HSIA, the Market, TPS A.M. Eats).

• Delegates responsibilities for operations and projects to appropriate level of associate

Managing and Sustaining Sales and Marketing Strategy

• Works with Sales to implement sales strategy for the property (e.g., goal setting, setting rates, etc.).

• Works with Revenue Manager to establish property sales strategy, goals, and action plans.

• Identifies and champion creative marketing solutions that fit the brand and property needs.

• Manages relationships with decision makers at top accounts.

• Develops innovative means for capturing new streams of revenue through property amenities.

• Interacts with in-house guests to prospect for new sources of business.

• Ensures direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate.

• Identifies key revenue generating stakeholders and customers and communicate information to sales offices.

• Coaches and reinforces associate selling strategies that take advantage of property amenities.

• Understands and leverage sales and marketing advantages over competitor properties within market.

• Monitors sales strategy with Revenue Manager to ensure ongoing effectiveness and compliance.

Managing Profitability

• Manages on-property controllable costs associated with rooms, and housekeeping.
• Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.

• Updates and communicates profit forecasts to associates/managers.

• Reviews and signs off on invoices.

• Identify, research, and resolve balance issues.

• Consolidates reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report).

• Reviews property performance on period basis with Regional Director.

• Ensures compliance

Maintaining Revenue Management Goals

• Manages the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.).

• Reviews and works with appropriate revenue management reports (e.g., Demand Charts, Pricing Evaluators, Rate/Value Matrix, STR reports, etc.).

• Balances inventory to ensure same-day sellouts.

Managing and conducting Human Resource activities

• Leads associates through property changes, and help them transition into new property roles.

• Understands the performance expectations for all positions within the property (e.g. front desk associate, housekeeping, etc.).

• Completes management training through IHG

• Facilitates cross training to support associate professional growth and operational excellence.

• Ensures ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).

• Conducts performance review process

• Supports recruitment efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., food and beverage, rooms operations) compatible for operational needs

Job Type: Full-time

Pay: $45,000.00 - $80,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Murfreesboro, TN 37129: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 2 years (Required)
• Guest services: 1 year (Required)
• Leadership: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: In person

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