ESSENTIAL JOB FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Responsibilities and essential job functions include but are not

limited to the following:

• Think and act like an owner.
• Be fully accountable for the people, product and profit within the hotel.
• Provide excellent, friendly, courteous and professional service to all internal and external guests, in every interaction.

• Maintain and ensure the overall cleanliness and safety of work area/assigned station and the establishment.
• Perform opening and closing procedures including but not limited to the set up and break down of stations, cleaning/clearing tables and checking tables before, during and while service is provided.
• Provide service to and be accountable for an assigned section.
• Must retain and maintain complete knowledge of all food and beverage menu items.

• Check identification for proof of age when required.
• Monitor guests drinks and anticipates guests needs.
• Develop relationships with guests in order to provide personalized service.
• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Respond to guests requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Up-sell food and beverage menu items.
• Proper handling of VIPs, recognize repeat guests and protect their privacy and confidentiality.
• Ensure all procedures concerning guest checks, bar tabs and the transfer of such are met, including securing payment from departing guests.
• Perform accurate cash/credit handling and POS procedures in accordance with policies and procedures.
• Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
• Ensure all hotel and restaurant policies, standards and local laws are followed.
• Serve alcohol responsibly and safely and in accordance with local guidelines.
• Take action in all matters related to the safety, security, satisfaction and well-being of team members, hotel guests and property. Respond swiftly and effectively in any hotel emergency or safety situations.
• Ensure compliance with all hotel policies and procedures at all levels.

REQUIRED SKILLS AND QUALIFICATIONS

• Expert in restaurant/bar operations and excellent working knowledge of all internal departments.
• Actively use up-selling techniques to exceed guest expectations and increase revenue and guest satisfaction.
• Must have the ability to carry large trays of drinks and food and have the ability to organize multiple orders.
• Maintain a high level of personal appearance and hygiene at all times.
• Must have the ability to work a flexible schedule, including weekends, holidays and late hours when necessary.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Ability to behave at all times based on a guest responsive culture where exceptional guest service prevails.
• Be attentive, accountable and highly organized and has the ability to plan multiple activities in a timely fashion.
• Possess excellent interpersonal and communication skills.
• Possess excellent phone skills and be guest service oriented and proactive.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Ability to be friendly, engaging, gracious and the ability to focus and connect with all guests and team members and exceed their expectations.
• Have an upbeat, energetic, authentic and professional attitude at all times.
• Know how to participate in a team environment and assist other departments when needed, providing lateral service.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
While performing the duties of this job, the team member is regularly required to talk and/or hear. The team member frequently is required to stand, walk; bend and lift of up to (30) pounds; use hands; and reach with hands and arms.

Must be fully vaccinated against the COVID-19 virus, and be able to supply proof of vaccination status.

EDUCATION AND EXPERIENCE REQUIREMENTS

• A minimum of 6 months of experience
• A comprehensive, working knowledge of the hospitality business
• Computer literacy to include: Micros, POS systems
• Ability to comprehend, read, write and speak English