HelpDesk Analyst Job at ALTA IT Services
100% REMOTE
$65,000/year
US Citizenship or Permanent Residency is required
Clearance Required:
Ability to Obtain Public TrustWhat You Will Do:
ALTA IT is seeking a Partner Care Help Desk Support Analyst that will provide support to end users regarding new as well as existing program and customer initiative. The Partner Care Help Desk Support Analyst’s role is to ensure our end users can accomplish their business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution involves the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on assistance.
What You Will Need:
Bachelor’s degree and a minimum of 1-3 year of experience in a customer support role or the equivalent combination of education and experience
Strong communication skills, written and verbal
Ability to demonstrate customer service experience and handling of customers calls and inquires
Strong organizational skills to use technology, resources, and time efficiently
Proficient in MS products (Excel, Word, and PowerPoint)
You must obtain and maintain a Public Trust Clearance
What Would Be Nice To Have:
Customer services experience
Salesforce experience
Technical troubleshooting experience
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