Tyndale Company is a leader in the Flame Resistant Clothing industry with a unique culture that has contributed to us being recognized as a Top Workplace in PA for 6 consecutive years. We are a certified woman owned business (WBENC) with a collaborative and inviting environment. We're committed to hiring talented professionals at every level of the organization to contribute to our continued success.

Do you enjoy putting your technical and communications skills to the test? Do you have a knack for identifying and solving technological issues? Tyndale Company, Inc. has an exciting opportunity for a Helpdesk Technician to join our IT Team located in Pipersville, PA. The Helpdesk Technician will ensure all Tyndale members’ equipment (computers, phones, printers, etc.) and software are functioning properly. The Helpdesk Technician will also work in collaboration with the Systems Administrators and the IT department to provide positive and seamless IT support to all end users.

Responsibilities

• Primary contact for troubleshooting workstations, phones, mobile devices, printers, etc.
• Work with MS Active Directory domain, including user, computer, and group management
• Document procedures in the collaborative knowledge base
• Work with the IT department’s vendors for purposes of coordination as needed;
• Maintain physical equipment (including desktops, laptops, peripherals, etc.) and make purchases to replenish inventory as needed;
• Assist in the research, planning, and implementation of new technologies and projects

Qualifications

Experience

• 1 year relevant experience required;
• Detail and task-oriented;
• Proactive in identifying problems and determining appropriate solutions;
• Strong communications skills in regards to dealing with end users and vendors.

Education and Training

• Associate’s degree in computer science or equivalent technical training/experience required;
• Certifications preferred, but not mandatory;
• MCITP: Enterprise and Server Administrator certification preferred

Technical Skills

• Knowledge of PC and desktop hardware and internal components;
• Knowledge of and experience with Microsoft Windows operating systems required;
• Knowledge of and experience with a Microsoft enterprise environment (Active Directory, Group Policy, Exchange, etc.) preferred;
• Basic network skills preferred: TCP/IP, DNS, DHCP, Ethernet switching, basic routing;
• Skills in Apple iOS – iPhone, iPad experience preferred

Benefits:

• Proven track record of company growth with an award-winning family-friendly culture;
• Comprehensive benefits package including Medical, Dental and Vision insurance; 401k with company match; 9 Paid Holidays, Company Paid STD/LTD, and Company-wide Bonus Plan;
• Paid Parental Leave;
• Generous paid time off package;
• Tuition and professional development assistance;
• Complete Wellness program including healthy lifestyles reimbursement program.

About Tyndale

Tyndale Company, Inc., located in Pipersville, PA, is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 30 years of FR experience. We serve electric utilities, oil and gas, transportation, and other industries across all 50 states. We are a family owned company and we believe that the key to our success is our employees. Because of this, Tyndale has been recognized as an employee-rated Top Workplace in the Greater Philadelphia area. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.

Qualified candidates are encouraged to apply on our website, www.tyndaleusa.com/careers.

E.O.E

Job Type: Full-time

Pay: $29.00 - $31.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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