Hi

Hope you are doing great.

I am Suresh from GSK Solutions Inc. I am reaching out to check your availability. Please review the job description below and submit your updated resume ASAP feel free to reach me at (832) 990-2038

Job Title: Help Desk Support (Hybrid Onsite - Locals Only)( 59722 )

Location: Atlanta, GA

Duration: 6 Months+

Job Type: Corp-Corp / 1099 / Contract W2

Job Description:

The Service Help Desk Support Tech possesses extensive knowledge of installing, configuring, and troubleshooting hardware, software, and server operating systems. This position requires the individual to work both independently and collaboratively with other members of the IT field personnel and City users.

The successful candidate is expected to follow through on issues and incidents to resolutions with accurate recording of information, data and remediation details and they are a fundamental part of this job’s responsibilities.

Essential Duties and Responsibilities:

o Respond to incoming help desk calls and emails from users and provide real-time senior-level support.

o Troubleshoot Windows 10 operating systems

o Troubleshoot server 2016 with various roles.

o Assist in network support and administration functions.

o Install, configure and maintain network printers.

o Assist in the configuration of ShoreTel system.

o Assist in performing the daily backups on all network / system equipment and performing restores as required.

o Perform software image updates and installation of desktop and laptop systems utilizing Windows deployment tools, and imaging software;

o User account administration including setup, rights, email distribution and security groups

o Remote troubleshooting with remote management software.

· Qualifications and Requirements:

o Bachelor’s degree Required

o A+, N+ Certifications

o 2-4 years of experience working as a system admin or similar position

o 3-5 years of experience working as a service desk tech or like position

o Experience with troubleshooting Windows 2016 Servers

o Configuration, management, and troubleshooting skills for routers, switches, and firewalls

· Knowledge and Skills and abilities:

o Knowledge of Security rules

o Uncompromising integrity and transparency in dealing with employees, executive leadership, external auditors, customers, prospects, and investors.

o Ability to effectively organize, prioritize tasks, meet deadlines and multitask in a fast-paced environment.

o Ability to maintain confidentiality of sensitive and protected patient information.

o Must be organized and detailed oriented

o Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

o Must be able to speak, read, and write English

o Must have excellent communication and interpersonal skills and must be customer service oriented

o Experience troubleshooting Windows, Microsoft Office, Dell Server, Active directory, SQL Server, Cisco, VOIP phone systems & Ubiquiti

Skill Matrix:

1)Service Desk

2)System Admin

3)Bachelor's Degree

4)A+ N+

If you are interested, please answer the below questionnaire along with your updated resume.

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Education Details: University with passed out year
Masters:

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Suresh

Talent Acquisition | GSK Solutions Inc

Desk :(832) 990-2038

Job Type: Contract

Salary: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Atlanta, GA 30303: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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