Help Desk Specialist Job at Leukemia and Lymphoma Society
Why LLS:
As a valued member of LLS, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program.
Physical Demands & Work Environment:
How many people can answer the question, "What do you do for a living?" with the answer, "
I help find cures for cancer.
" At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families.
Join us and give new meaning to the word, "job."
Overview:
As part of a mission centric, locally delivered and nationally powered organization this role will provide front-line user support (consultation, training, documentation, etc.) to the organization for hardware, software and other computer related services and issues. Relentlessly pursuing cancer cures.
As a valued member of LLS, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program.
All LLS employees are required to provide proof of vaccination for COVID-19 before beginning work at LLS unless a valid medical, religious, or other exemption is approved consistent with applicable law.
While employees may be permitted to work remotely, travel to the assigned office, HUB or Satellite Offices may be required as determined by the employee’s manager and the employee’s Strategic Talent Partner.
Additional Position Information: Key Relationships: Reports to: Helpdesk Manager Responsibilities:
Accountabilities:
- Provides technical support services
- Responsible for National Office and chapter hardware and software support (installations, upgrades, troubleshooting, etc.)
- Provides heavy phone support to the organization on a variety of PC related services
- Performs hardware/software troubleshooting in a standalone, remote and networked environment
- Responsible for setting up, configuring and troubleshooting laptops, desktops and printers and other computer peripherals
- Logs all calls into the Help Desk support center site Supports the LLS user community
- Responsible for maintenance, installation and support of various computer application software
- Maintains an effective working relationship with chapter system administrators
- Prepares documentation and procedures
- Provides training as necessary Supporting the environment
- Responds to helpdesk system based requests for support from end users
#LI-Hybrid
Qualifications:
Education & Experience Requirements:
- 2+ years helpdesk experience providing technical support in a structured environment
Physical Demands & Work Environment:
- Weekend & evening work required
- Local travel approximately 50%-75% of time
- Physical demands are minimal and typical of similar jobs in comparable organizations
- Work environment is representative and typical of similar jobs in comparable organizations
- Average salary range is $48k-$56k, open to further discussion
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