High School Diploma or equivalent

1-2 years of previous hotel front desk experience is preferred

Excellent communication skills

Ability to understand and carry out instructions

Must be able to work in a fast-paced environment

Must be able to maintain a professional manner under stress

Must be able to stand for long periods of time (up to 8 hours)

Must be able to work varying shifts and time schedules as needed (days, nights, weekends, and holidays)

Must be customer service orientated

Attendance is crucial to position

Responsibilities:

Responsible for checking guests in and out of the hotel, making reservations, and assisting with general information. Responsible for completing shift checklist as required by Guest Services Manager/Supervisor and maintaining the high standards of service and hospitality.

General Accountabilities:

Provide the highest quality of service to the customer at all times

Promptly and effectively handle guest complaints and requests

Check guests in and out efficiently and in a friendly manner

Post guest charges and compute guest bills collect payment and make change for hotel guests

Follow all cash handling procedures as required

Handle guest mail and messages per established procedures

Develop a thorough knowledge of room locations, room rates, amenities, and selling strategies

Take reservations on property

Block rooms and handle special requests

Monitor room availability

Handle safe deposit boxes used by guests per established procedures

Keep lobby and desk area clean and presentable

Have a thorough knowledge of emergency and security procedures

General Accountabilities (cont.):

Offer and properly handle requests for wake-up calls

Ensure all rooms are check in property and a valid form of payment is collected

Communicate with incoming staff and management by logging pertinent information in the pass on log

Keep maintenance informed of all maintenance needs

Must wear proper uniform at all times in accordance with Standards

Participate in any sales lead generator (will vary by property)

Specific Essential Tasks/Duties:

Participate in daily and weekly team meetings

Be familiar with daily hotel revenue goals and execute tasks and responsibilities to achieve these goals

Process guest arrivals and departures, including all necessary payments.

Handle & coordinate room assignments and pre-arrivals.

Handle guests concerns.

Offer referral for services and handle requests for information.

Handle and store guest luggage.

Assist with the check-in and check-out of groups and tours

Answer switchboard with standards of proper telephone etiquette

Communicate with housekeeping on any issues, guest request, early arrivals, late departures

Perform all duties as indicated in the shift checklist report

Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate and culture.

Must be able to work varying shifts and time schedules as needed (days, nights, weekends, and holidays).

Minimizes safety hazards by practicing safety and following all safety rules and procedures.

Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate and culture.

Projects a favorable image of the hotel to the public at all times.

Minimizes safety hazards by practicing safety and following all safety rules and procedures.

Adheres to all hotel policies and standard operating procedures (SOP’s).

Performs other additional and related duties assigned by the supervisors and or the General Manager to provide service and teamwork in a timely and efficient manner in accordance with establi

Skills

Preferred

Preferred

Preferred