Guest Services Manager Job at Hotel AKA Brickell
Job description
- Ensures that all team members know all VIP arrivals through verbal and e-mail communication.
- Assist Front Office Management to ensure brand standards are adhered to daily by all team members in the department.
- Assist concierge department to arrange VIPs special activities outside of the hotel.
- Interacts positively with team members to foster team spirit and loyalty.
- Seeks opportunities to ensure customer loyalty.
- Reviews VIP reservations, resumes and ensures proper handling of VIPs, administers amenity orders and room assignment/inspections.
- Assist Pre-blocks all specific accommodations and special requests at least 2 days prior to arrival.
- Prioritizes daily room assignments for all VIPs. Makes appropriate selection of rooms based on guest needs.
- Attends and participates in Daily Operation Meeting and Resume Meetings to ensure all pertinent information is communicated.
- Assigns and instructs housekeeping on arriving VIP, group, and special room type needs for a business day. Informs Front of House, Guest Service Agents, Operators and Bell Attendants of high profile arrivals and departures. Blocks all arrivals for a business day.
- Coordinate the delivery of amenities to VIP rooms. Prepare a list of repeat guest and VIP’s. Distribute list to all departments.
- Send out reports to notify hotel of daily, and weekly VIP Arrivals.
- The Guest Services Manager will also meet, greet and escort all VIP guests and will ensure the guest was delighted and satisfied; arriving, during the stay and during a fond farewell.
- The position is also responsible for assisting with the daily operation of the Front Desk and other Front Office departments.
- Assist with managing the front desk and PBX agents as well as assist with administrative duties, such as scheduling, payroll, ordering and inventory.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types:
- Commission pay
Experience:
- Front Desk Supervisor: 1 year (Required)
- Hospitality: 1 year (Preferred)
Work Location: One location
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