Front Office Supervisor Job at University of California San Francisco
University of California San Francisco San Francisco, CA 94143
Supervises clinic operations staff involved in routine functions. Oversight of administrative areas such as registration, new patient coordination, scheduling, medical records storage and maintenance, facilities, insurance authorizations, and clinical support staff such as medical assistants.
Under the general supervision of the Practice Manager, the Front Office Supervisor 1 will work independently and have primary responsibility for the supervision of Front Office Coordinators. The Front Office Supervisor will be responsible for supervising the operational, human resource, administrative and business functions of the administrative team at the Cancer Center. The incumbent must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment. In addition to providing the day-to-day supervision of the administrative team, the supervisor also assists with payroll, managing Cadence schedules, assisting and understanding the billing and revenue cycle aspects of the operation, supporting care coordination for patients at the Cancer Center. This position requires finding coverage and backfilling when staff are absent, developing and implementing standard work, and helping to supervise and cover other areas of the practice when the manager/supervisor is out. This role requires the flexibility to float across multiple sites/campuses.
Under the general supervision of the Practice Manager, the Front Office Supervisor 1 will work independently and have primary responsibility for the supervision of Front Office Coordinators. The Front Office Supervisor will be responsible for supervising the operational, human resource, administrative and business functions of the administrative team at the Cancer Center. The incumbent must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment. In addition to providing the day-to-day supervision of the administrative team, the supervisor also assists with payroll, managing Cadence schedules, assisting and understanding the billing and revenue cycle aspects of the operation, supporting care coordination for patients at the Cancer Center. This position requires finding coverage and backfilling when staff are absent, developing and implementing standard work, and helping to supervise and cover other areas of the practice when the manager/supervisor is out. This role requires the flexibility to float across multiple sites/campuses.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)
Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Department Description
The UCSF Helen Diller Family Comprehensive Cancer Center is an accredited National Cancer Institute Comprehensive Cancer Center. The NCI-Designation recognizes the scientific leadership, resources, and the depth and breadth of the research in basic, clinical and population science. As a Comprehensive Cancer Center, we demonstrate the added depth and breadth of research as well as substantial transdisciplinary research that bridges these scientific areas. The clinical services encompass adult and pediatric tumors across three campuses as well as regional satellite locations. The clinical cancer program is one of the largest clinical services at UCSF Medical Center and encompasses roughly 230 non-physician FTEs, 90+ cost center, and dozens of grant and philanthropic funding sources. At the UCSF Helen Diller Family Comprehensive Cancer Center we are truly pioneering care and leaders in all areas of cancer clinical care and research. We are routinely voted a top 10 program by U.S. News and World Report.
Required Qualifications
- Bachelor’s degree in related area and / or equivalent combination of experience / training.
- 3-5 years of relevant healthcare experience or equivalent combination of education/training
- At least 1 year of recent experience with appointment, ancillary service or surgical scheduling or a combination of all three.
- Skills to supervise support staff in clinic / center administration, and to effectively manage multiple priorities in a fast-paced, dynamic environment.
- Knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements.
- Basic knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters.
- Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions.
- Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies.
- Skills in written and verbal communications, with the ability to convey complex administrative, clinical, and technical information in a clear and concise manner, and to produce a variety of reports and analyses.
- Knowledge of business software and specialized applications and data management systems used in clinic / center operations.
- Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medial record data abstraction, or patient financial services.
Preferred Qualifications
- Previously supervisory experience is preferred but not required.
About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Health
Job Code and Payroll Title
004172 AMBUL CARE ADMSTN SUPV 1
Job Category
Supervisory / Management
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
Mission Bay (SF)
Shift
Days
Shift Length
8 Hours
Additional Shift Details
Monday - Friday
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