Are You a Great Communicator? Are You a Natural When It Comes To Customer Service and Problem Solving?

We Are Hiring an Experienced and Magnetic Front Office Manager! Apply Today!

Job Summary:

The Front Office Manager is an integral part of our company here at Renaissance Northbrook. The FOM supervises all operations of the front desk including front desk functions, staffing, and coordinating special events and requests. The Front Office Manager is a natural leader that takes customer service to a new level by providing great service but also a "home away from home" atmosphere.

We are looking for someone detail-oriented, charismatic, organized, and has the ability to motivate others.

Compensation: $50,000.00 - $65,000.00 Plus Sign-On Bonus!!! and Great Benefits!!!

Your Path Begins Here

At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

Renaissance Chicago North Shore, AAA Four Diamond premium distinctive hotel, is seeking an energized and curious minded Front Office Manager to lead our Front Office Team.

We are looking for Leaders with a passion to serve others! Leading the Front Office, your role is key to the overall guest experience. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you!

The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry. At Concord, we strive to create a culture that allows us to attract and retain the best people in the industry. It’s that culture that has built the outstanding team and has made us the successful company we are today.

Why People Choose to Work For Us:

• Associate-First Mindset and Employee-Centric Environment
• Competitive Pay
• 3 Weeks of Paid Time Off Annually - Begin Accruing Immediately!
• 7 Paid Holidays
• Same-Day Pay Option
• Hotel and Travel Discounts Worldwide
• Comprehensive health, vision, and dental insurance with multiple plan choices to best fit your needs
• Flexible Spending Account
• Group life insurance (provided by the company)
• Short-term disability (provided by the company)
• Voluntary life insurance and long-term disability insurance
• 401(k) with company contribution – free money!
• Exclusive discounts on concert tickets, theme park passes, rental cars, and more
• Verizon wireless discount
• Free parking
• Complimentary and discounted food and beverage
• Safety shoe discount
• Deeply discounted dry clean services
• Clean and secure locker room for personal belongings
• Personal and professional developmental opportunities; classroom training, online training, and educational assistance program
• And so much more!

Role :

• The Front Office Manager is responsible for the success of the Front Office operations, ensuring superior guest satisfaction and product quality, under the direction of the General Manager.

Responsibilities:

• Oversee front office operations and staff including guest reception, night audit, concierge, and bellperson services.
• Maintain guest service as the driving philosophy of the hotel.
• Personally demonstrate a commitment to guest services by responding promptly and anticipating guest needs.
• Demonstrate Concord and Renaissance brand values in daily leadership, maintaining a positive, effective, and efficient environment.
• Responsible for selecting, training, developing, coaching, and motivating front office staff.
• Schedule the department to business volume with ongoing management of time and attendance.
• Act as Manager on Duty as required.
• Produce and maintain accurate financial records; reconcile daily cash log and night audit reports.
• Compile guest satisfaction data. Continually analyze to reinforce areas of strength. Proactively identify and resolve areas of opportunity. Anticipate guest trends and needs.
• Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings.
• Maintain continual communication between all departments within the hotel to ensure a consistent and cohesive guest experience.
• Complete duties of direct reports, as needed. Support reception at peak times by answering the telephone and assisting with check-ins and check-outs. Perform night auditor duties, as required.
• Lead and assist in Revenue Management functions as requested. Actively participate in conference calls with Corporate Management and/or brand revenue management centers.
• Collaborate with the General Manager and Director of Sales & Marketing to generate new initiatives to increase sales, set-up rate codes and input rooming lists.
• Responsible for knowing hotel emergency procedures. Assist in training staff accordingly.
• Work closely with loss prevention team to meet guest security needs.
• Other duties as required.

Desired Skills and Experience:

• Leadership experience in a full-service hotel, within the Rooms Division.
• Flexible availability is required (including evenings and weekends).

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the best associates in the market and thus provide a great working environment for all. Enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus

Ability to commute/relocate:

• Northbrook, IL 60062: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are your salary expectations for this role?

Experience:

• Hospitality management: 1 year (Required)

Work Location: One location

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