Front Server

Job Description

Carver Road Hospitality introduced the company's first concept in Winter 2021 at Resorts World Las Vegas. A reimagining of the casino steakhouse paid homage to mid-century modern classic nostalgia while utilizing contemporary design, technology, and techniques to offer a contemporary interpretation.

At 14,500 square feet, the property's exclusive steakhouse offers an expansive bar and lounge area, a plush main dining room floor, and a sweeping terrace with an outdoor bar, dining, and lounge gardens overlooking the Las Vegas Strip. Inside the main dining room, a comprehensive digital art program complements a state-of-the-art lighting and sound system to create a dramatic ambiance that evolves in mood and tone as the night progresses.

Carversteak's menu features dry-aged American steaks from artisan beef producers and Japanese-certified Wagyu steaks alongside classic preparations of other steakhouse staples, infused with seasonal ingredients, playful presentations, and even an array of vegan selections. On the beverage side, famed mixologist Francesco Lafranconi features an extensive wine list, curated whiskey collection, and an Avant- Garden cocktail experience on the terrace with an onsite herb garden. Several private event spaces are available including two dedicated private dining rooms, the Knife Shop and the Scotch Room, and a large outdoor private garden.

Position Summary

The Front server is responsible for promoting and ensuring guest satisfaction and building guest loyalty through high quality service. The front server needs to have good station prioritization, be able to juggle multiple tasks simultaneously, coordinate details of their stations, offering a leading role and guidance throughout service to the back server. Additional tasks include taking orders, inquiring about food allergies, providing information about any specials, and conducting a complete and timely food and beverage service while monitoring guests dining experience.

Duties and Responsibilities:

• Maintain professional appearance standards as directed in the Employee Handbook.

• Anticipate and accommodate the needs of the guests while providing professional and exceptional service to ensure guest satisfaction.

• Maintain general cleanliness of assigned stations and the entire venue.

• Presents menus, answers question and make suggestions for all food and beverage items.

• Informs guests of all food and beverage specials, with pricing.

• Be able to perform table side service

• Required to solicit any allergy or dietary restrictions from each guest.

• Accurately enter all orders into the POS system and follows proper cash/payment card procedures.

• Ensures the timely delivery of all food and beverage to the guests.

• Possesses in-depth knowledge of all food and beverage menus and the company.

• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.

• Protects establishment, guests, and employees by adhering to Department of Health and company sanitation standards.

• Accurately completes all end-of-shift financial procedures, including tips distribution.

• Communicates the needs of the guests to Front-of-House and Back-of-House support staff, managers, and chefs.

• Properly sets-up floor and other opening/closing procedures as directed by management.

• Performs opening, closing and side-work.

• Reports all breakage, damage of equipment or furniture immediately to management.

• Attends and participates in daily pre-service meetings.

• Updates knowledge by participating in staff training opportunities.

• Portrays a positive and professional attitude.

• Works as part of a team and provides help and support to all employees.

Our Ideal Candidate:

• Previous server/hospitality experience.

• Experience in a high-volume restaurant/ lounge.

• Must be able to stand, lift and bend for extended periods of time.

• Must be able to bend and lift to 50 lbs.

• Role may include job duties or tasks requiring repetitive motion.

• Exposure to hot kitchen elements or cleaning materials.

• Must be able to work and remain focused in a fast-paced and ever-changing environment.

• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

As an important member of our team, you'll be eligible for:

• Health, Dental, and Vision insurance

• Competitive Pay

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Carver Road Hospitality reserves the right to make changes in the above job description and all other duties assigned. Nothing herein shall restrict Carver Road Hospitality managements right to assign or reassign tasks, duties, or responsibilities to this job at any time. We are an equal opportunity employer and value diversity and inclusion.