Front desk responsabilties

**EVENINGS ARE A REQUIREMENT WITH LIMITED AFTERNOONS (MONDAY-THURSDAY) **

intakes
Input new client’s information into Theranest. If applicable add to waystar.

• This includes all phone calls or new patient forms.
• If a client is going to use their insurance, make sure to have accurate information for insurance to add to waystar***
• If an email is provided send invite to portal for client to fill out or inform counselor that forms must be filled out in the office.
• Verify insurances and add benefits into Theranest and waystar.
• Assign clients to a counselor
• Email counselors regarding new clients.
• update insurances

All clients who receive new insurance must be updated into theranest and waystar.

• Verify new insurance**
• Make sure counselors are aware of updates.
• front desk duties

Clerical

• Scanning forms, ID’s, insurance cards and implementing them into Theranest
• Shredding
• Updating lists in google drive
• Making sure we have intake packets in the supply room
• Answering phones and redirecting them to the appropriate party.
• Listening to voicemails & taking messages
• Occasionally checking inventory for office supplies and essentials only. If needed, notify the office manager.
• Inform manager when deliveries arrive
• Follow up on monthly feedback calls
• Referral sources list
• Maintenance
• Making sure the lobby looks clean
• Wipe down glass door
• Sweep & mop if necessary
• Occasionally dust down
• Organize any flyers
• Making sure the bathroom is clean (in lobby)
• Wipe down sink & toilet
• Sweep & mop if necessary
• Empty garbage when full
• Wipe down mirror
• Make sure the paper towel dispenser is not empty
• Making sure the front area is clean (where we sit to work)
• Vacuum when necessary
• Empty garbage bag & shredder
• Occasionally wipe/dust down counters, computers
• Make sure music is playing
• Making sure the supply room is clean and organized
• Vacuum when necessary (this includes all hallways at facility only)
• Occasionally wipe/dust down counters
• Make sure printers are working
• Making sure the kitchen is clean and organized
• Wipe down table and counters
• Garbage
• ***Occasionally special requests may be asked upon special occasions/events that happen at our facility this may include clerical or maintenance**

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• Evening shift
• Monday to Friday

Ability to commute/relocate:

• Homer Glen, IL 60491: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)

Work Location: One location

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