ALCIVIA is growing and looking to add a full-time Front Desk Coordinator at our Cottage Grove Headquarters location. Are you looking for a company where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You’re looking for ALCIVIA.

Work Location Address: 1401 Landmark Drive, Cottage Grove, Wisconsin, 53527

Work Schedule: Monday - Friday; 8:00am to 4:30pm.

Benefits: Full-time benefit eligibility begins the 1st of the month following date of hire.

• Medical Insurance, Health Savings Account (with Employer contributions), Dental Insurance, Vision Insurance, Flexible Spending Accounts, Critical Illness Insurance, Group Accident Insurance, Group Hospital Insurance, Legal Shield, and ID Shield.
• 401K company match up to 6% and 100% vested day one.
• Paid Time Off, Paid Holidays, and Paid Volunteer Time Off.
• 100% Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Life and AD&D Insurance, Employee Assistance Program.
• Employee Discounts on: Computer Equipment and Software, Heating & Cooling Service, LP Gas and Fuel Oil, Loyalty Gas Discount, and Verizon & U.S. Cellular phone plans.
• Company-Paid Training and Development Opportunities: Tuition Reimbursement, Certifications & Licenses, and more.
• Company Clothing Annual Allowance.
• Safety Boot & Personal Protective Equipment (PPE) Annual Allowance.

ALCIVIA is a leading, member-owned agricultural and energy cooperative located in Wisconsin and serving customers in Wisconsin, Minnesota, Illinois, and Iowa. We provide expertise, service, and products in the areas of agronomy, animal nutrition, energy, and grain, and have a full portfolio of options for competitive operating loans and input financing. Learn more at https://www.alcivia.com/

Essential Responsibilities:

ALCIVIA is looking for a Front Desk Coordinator to deliver friendly, efficient customer service and create a professional atmosphere for all customers with a goal of retaining and attracting new customers. This position is responsible for performing routine clerical and administrative work including answering telephones, greeting visitors, assisting customers, processing data, retaining records, and assisting other departments when needed.

• Promotes a customer-focused environment by providing friendly, courteous, and helpful service.
• Welcomes and greets members and/or visitors.
• Answers visitor questions or directs them to the appropriate person or department.
• Answers incoming call questions or routs them to the appropriate person or department.
• Sets up vendors for Accounts Payable.
• Maintains and orders general office supplies.
• Provides timely and accurate information to incoming customer orders and product knowledge requests.
• Processes customer orders/contracts/bookings/changes/returns according to established department policies and procedures.
• Processes accounts receivable and accounts payable transactions in accordance to established accounting policies and procedures.
• Works closely with the credit department to resolve disputed credit items.
• Provides timely feedback to the management regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customers service expectations.
• Some evening and weekend work will be required based on divisional seasonal expectations.

Required Skills & Qualifications:

• Associate Degree preferred or equivalent experience.
• Customer service experience preferred.
• Proficient computer experience.
• Agriculture knowledge preferred but not necessary.
• Comfortable with numbers and office procedures.
• Understanding of purchase receipts and invoices.
• Proficiency in Microsoft Applications.
• Excellent verbal & written communication skills.
• Ability to multitask and work in a fast-paced environment

Find your place in a positive, supportive atmosphere where opportunity is always growing, with a team that believes in its mission. Enjoy a job that grows along with you as your skills and talents evolve, while fueling the needs of your family, friends, and billions of others who depend on agriculture. Visit our Careers page to view all our current openings at https://www.alcivia.com/careers/

ALCIVIA Locations: https://www.alcivia.com/connect/locations/