Front Desk Associate

Reports To: Dr. Schmidt.

We are adding to our team and looking for a patient minded, efficient, team oriented, and friendly Front Desk Associate.

Job Summary:

• Coordinate, integrate and represent all facets of patient services.
• Meet and greet patients and make them feel welcomed and relaxed.
• Answer the telephone, schedule appointments, communicate with patients regarding financial and scheduling options, maintain patient records and coordinate patient flow.
• Manage and control the daily, weekly, and monthly schedule in order to meet the practice production and collection goals.
• Compile data and operate office equipment to maintain business records and reports.
• Help make quality dentistry financially available to patients. Communicate with patients regarding their treatment plan, help find the best way to finance the recommended treatment and makes appropriate financial arrangements with patients.
• Completely respect and protect patient confidentiality, be up to date on HIPPA regulations.
• Other duties as requested by Dr. Schmidt. or equivalent.

Schedule:

• Monday to Thursday: 8.5 hours, Every other Friday: 8-12
• *Every other Friday OFF*

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:

High school diploma

Skills:

• Must possess excellent communication and interpersonal skills over the phone and in person.
• Must be well organized. This position requires functioning on a computer with the Microsoft operating system, Microsoft Office Eaglesoft, and other software the clinic uses for scheduling, records, and accounting of patients and submitting insurance claims.

Knowledge:

Can competently perform the job responsibilities required by this position. Knows how to administer CPR and first aid. Keeps informed and updated on OSHA regulations. Knows CDC guidelines.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to do detailed work, using arms, hands, and fingers to manipulate the required office equipment. The employee intermittently is required to sit, stand, walk, stoop, bend and reach throughout the day. Good eye-hand coordination and manual dexterity is needed. Specific vision abilities include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be physically able to administer CPR.

The employee may occasionally have to physically assist drowsy patients after anesthesia and move light equipment up to 25 pounds. (When required by the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and risk of radiation. The noise level is usually moderate. Since everyone within the practice works on a time schedule governed by patient’s appointments, the work and general environment can become somewhat hectic at times. Therefore, it is essential that the employee is able to, both physically and emotionally, effectively handle the normal anxieties associated with the job.

No smoking will be allowed on The Clinic property including within the building, in the parking lot, and on any property owned by Dr. Schmidt and/or The Clinic for Oral Health.

Competencies:

• Is able to “get along” well with fellow employees.
• Can work well in teams of co-workers.
• Can accept constructive criticism.
• Has a desire and ability to work well with the public.
• Is organized, motivated, committed and self-directed.
• Has a positive attitude about the practice, the services provided and the products sold.
• Ability to communicate - expresses thoughts and ideas competently.
• Increases knowledge and skills through self-study, utilizing resources provided by the Clinic and by attending courses and seminars.
• Able to quickly grasp relevant concepts regarding duties and responsibilities.
• Has dependable job attendance and can be relied on to follow through with assigned tasks.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Uniform allowance
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location

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