he SpringHill Suites Oakland Airport is seeking a friendly and knowledgeable candidate to assist during daily Front Desk operations. A Front Desk Agent is responsible for conducting the first impressions with our guests, and therefore, must perform the following responsibilities and tasks to the highest standards:

• This position requires a flexible schedule and candidate must be available to work any shift needed, including weekends and holidays.
• Demonstrate a high level of customer service at all times
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, amenities, and the locale
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Respond to clients’ complaints and resolve in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Follow and adhere to company brand standards
• Assist other departments whenever necessary and maintain good working
• relationships with team members
• To successfully fill this role, you should maintain the attitude, skills and values that
• follow:
• Desire to progress within the hospitality industry
• Positive attitude and good communication skills
• Previous supervisory experience in the hotel industry
• Previous experience with Marriott brand hotel and FOSSE property management system
• May perform other duties as assigned by supervisor or management

Job Requirements:

• Successful history as a front desk agent or related hospitality experience
• Flexible Schedule
• High School Diploma or equivalent preferred
• Task-driven individual
• Experience with Marriott reservations software, FOSSE, preferred
• Customer service attitude
• Excellent communication and organizational skills

Work Remotely

• No

Job Type: Full-time

Job Type: Full-time

Pay: $23.15 per hour

Benefits:

• Health insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Oakland, CA 94621: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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