ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
§ Room Assignments, Changes, and Issues Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
§ Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks.
§ Balances/verifies all monetary transactions in the appropriate accounts.
§ Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
§ Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
§ Guest Service Offers guests assistance whenever possible.
§ Responsible for resolving escalated customer relations issues.
§ Answers inquiries pertaining to hotel policies and services. Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
§ Responsible for positively representing and promoting the property.
§ Ensures systems and procedures are in place and followed for guest safety and security.
§ Other Duties as Assigned. Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
§ Properly compiles, completes, and distributes reports to all management and relevant staff.
§ Reports any maintenance, security, or safety issues to the appropriate staff
QUALIFICATIONS:
- High school diploma (advanced education/coursework desired)
- 1 year of bookkeeping and or general accounting experience (desired/not required)
- 1 year experience in a customer service role (desired/not required)
- Neat, clean, and professional appearance
- Strong computer and Internet skills
- Organized and detail oriented
- Professionalism beyond reproach
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Miami, FL 33166: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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