Front Desk Agent Job at Mainstay Suites - Fitchburg WI
Mainstay Suites - Fitchburg WI Madison, WI 53711
Responsibilities:
•Greet and interact with guests in a warm, friendly and professional manner
•Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs
•Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
•Work in cooperation with other departments to ensure a positive guest experience
•Use computer system to make reservations, check-in and check-out hotel guests, process payments
•Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
•Ensure guest and hotel safety by knowing all safety, security and emergency procedures
•Process departmental reports
•Must have your own reliable transportation. No attendance issues. Report to work when scheduled.
•Availability to work Monday through Sunday for 1st or 2nd shift and also Weekends and some Holidays required.
•Understanding of general accounting practices and ability to compile facts and figures
•Exceptional customer service skills
•Strong attention to detail
•Reliability and honesty
•Teamwork and cooperation
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
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