Holiday Inn Express & Suites Sheldon, Iowa is seeking a professional and highly motivated individual for a Front Desk position. We are seeking someone with great customer service skills who enjoys interacting with people. This position is part-time, about 2-3 shifts per week. Shifts available are from 3pm-11pm. We are very flexible with scheduling. There may be opportunity for more shifts if you wanted to cross train to work other shifts from 7am-3pm and 11pm-7am or every weekend. Every other weekend is required as well as some holidays. Holidays are on a rotating basis.

Front Desk Agent Primary Responsibilities:

• Greet and welcome guests upon arrival in accordance with hotel standards.
• Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
• Check identification and ensure that credentials provided are accurate and valid.
• Register guests into the computer system, verifying reservation, contact details, and credit information.
• Assign rooms to guests and make room keys.
• Make and confirm reservations, including creating walk-in reservations.
• Answer phone and guest questions, particularly pertaining to hotel services, guest registration, travel directions; and/or making recommendations regarding shopping, dining, entertainment or local attractions.
• Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Generate bills, collect payments, and make change for guests, while maintaining a house bank and making deposits; accurately reporting of receipts daily.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Record guest comments or complaints, referring guests to manager as necessary.
• Assist with other duties as assigned such as general cleaning or helping wash and fold laundry.

Requires good communication skills, both verbal and written.
Must be able to speak, read, write and understand English.
Must possess basic computer skills and basic computational ability.

Job Type: Part-time

Pay: $13.50 - $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Sheldon, IA 51201: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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