Front Desk Agent Job at Comfort Inn & Suites Mount Laurel
Comfort Inn & Suites Mount Laurel Mount Laurel, NJ 08054
$15 - $16 an hour
Job description
Front Desk Agents are typically the first face guests see when they arrive at the hotel. They welcome visitors, assign rooms according to guests’ preferences and provide additional information about the hotel and its amenities. They’ll also collaborate with the housekeeping staff to ensure the rooms are cleaned, organized and furnished prior to guests’ arrival. Front Desk Agents also update hotel records of payments and bookings.
Front Desk Agent duties and responsibilities
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events such as weddings and business conferences
- Arrange specialized services for VIP customers
Front Desk Agent skills and qualifications
- High school diploma or GED
- At least two years of customer service experience
- One year of front desk experience in the hospitality industry
- Excellent verbal communication skills
- Availability to work shifts, including evenings, weekends and holidays
- Familiarity with resort check-in software
- Ability to solve client issues in a friendly and timely fashion
- Friendly and welcoming demeanor
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
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