Financial Intake Specialist (Hospice) Job at LHC Group Inc Home Office
Company Overview:
LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. More than 60 leading hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
Essential Functions:
- Verifies insurance eligibility and benefits of prospects/ referrals and determines LHC rate requirements as it relates to in or out of network coverage on a daily basis in an accurate and timely manner.
- Communicates patient benefits in a timely manner using the appropriate legacy system and associated software application as found in patient notes, tasks, workflow, email and or phone calls with our agencies.
- Documents and forwards patient deductible, out-of-pocket expense, life time maximum, home health or hospice days, and patient responsibility to agency in an accurate and timely manner.
- Reviews and replies to branch location’s urgent requests in a timely and accurate manner.
- Initiates one time letters of agreement (LOAs) and negotiates rates as dictated by established policies and procedures in a timely manner.
- Obtains all authorization as needed from payer for services ordered/requested in a timely manner.
- Documents specific details related to the authorization including effective and end dates using the appropriate legacy system and associated software application via patient notes, authorizations, tasks, workflow, phone calls and/or email.
- Serves as a liaison between the branch location and the payer on a regular basis.
- Coordinates and communicates with the branch location regarding any changes or updates from the payer in a timely manner.
- Manages work assignment to ensure all tasks and coordination notes are completed in a timely manner.
- Resolves all customer requests, inquiries, and concerns in an expedient and respectful manner.
- Problem solves independently before referring issues to the Supervisor/Manager for resolution.
- Performs eligibility and or similar, comparable, or related duties as may be required or assigned.
Formal Education
- High School Diploma or equivalent
Experience
- 1 year
Experience Requirements
- Insurance verification and authorization experience required.
Experience Desired
- Revenue cycle experience desired.
Skill Requirements
- Excellent oral and written communication skills.
- Excellent organizational and analytical skills.
- Independent thinker.
Skills Desired
- Basic PC skills including PC based applications (MS Word, Excel).
- Mathematical aptitude.
- Detail oriented
Benefits and More
- Flexible Schedules
- PTO Time
- Tuition Reimbursement
- Medical, dental, and vision packages
- HSA/FSA
- 401(k)
- Discounted Employee Stock Purchase Plan
- Promotion opportunities
- Continuing Education
Equal Opportunity Employer – vets, disability.
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