Field Service Technician Job at Radiant Systems Inc
Radiant Systems Inc Bellevue, NE 68005
Job Title – Field Service Tech IV
Location – Bellevue NE 68005
Duration- 2 Months
WORK AUTHORIZATION - ONLY US CITIZENS / GREEN CARD HOLDERS
Job Description
The Field Service Technician providing service and customer support during onsite, remote, and during field visits. Managing all on site installation for both computer hardware and software, repairs, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions, troubleshooting, repair and client training of devices in an assigned location. Job Responsibilities Provide customer service and support to site Manage all on-site installation, maintenance, repairs and testing tasks to ensure proper documentation of all related processes. Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports. Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers. Satisfy customer needs by making appropriate recommendations and briefings using appropriate field automation systems, procedures, and protocols. Establish assistance by studying system requirements, including ordering and gathering essential components and parts, completing the installation, and performing quality assurance tests. Maintain customer satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements.
Skills Required:
Customer Service Experience, MS Win10& Win 11 with knowledge of Win 7, MS Office applications, MS Teams, working knowledge of Cisco VoIP phones.
Experience Required:
3 years' work experience or equivalent experience
Education Required:
Typically, a High School Diploma
Job Type: Contract
Pay: $33.00 per hour
Schedule:
- Day shift
Work setting:
- In-person
Application Question(s):
- Skills Required:
Customer Service Experience, MS Win10 & Win 11 with knowledge of Win 7, MS Office applications, MS Teams, working knowledge of Cisco VoIP phones.
Experience Required:
3 years' work experience or equivalent experience
Education Required:
Typically, a High School Diploma
Education:
- High school or equivalent (Required)
Experience:
- Field service: 3 years (Required)
- Customer service: 3 years (Required)
- VoIP: 2 years (Required)
Work Location: In person
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