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Executive Director - Product Engineering, Quality Engineering and Client-care Job at Lenovo

Lenovo Morrisville, NC

Job Information

  • Date Posted
    2025-08-29
  • Location
    Morrisville, NC
  • Job Title
    Executive Director - Product Engineering, Quality Engineering and Client-care
  • Gender
    Both

General Information

Req #
WD00038129
Career area:
Hardware Engineering
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Thursday, August 11, 2022
Working time:
Full-time
Additional Locations:
  • Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Lenovo Infrastructure Solutions Group (ISG) is a smart infrastructure solutions provider to organizations of all sizes. We are looking for eager and passionate Campus Hires to join our organization and help us fulfill our mission to be the most trusted data center partner – Empowering customers’ Intelligent Transformation, and solving humanity’s greatest challenges.

ISG Quality and Security organization is looking for an experienced Quality exec with a strong background in Data Center products. Must have experience dealing with Fortune 500 companies and leading a large engineering-based 3organization.

Role Description:

This role is a critical part of the overall Quality Management System for the ISG business. It has both a backend and frontend aspect that requires a very broad set of capabilities, but also must be backed up with a deep technical understanding of the Data Center ecosystem. The exec with lead a team of 150 Product Engineers, Quality Engineers, and Client-care Customer project managers.

In this role, you will be asked to perform activities such as:

  • Manage and resolve customer escalations.
  • Hire, Train and Retain Engineers in various locations around the world.
  • Regular travel to engage with customers around the world.
  • Regular travel to our various engineering CoC’s in PRC, Mexico, and Romania
  • Work cross-functionally with peer execs in Supply Chain, Procurement, and Services
  • Run the QMS to ensure that all KPI’s for the segments supported meet or exceed.
  • Develop and maintain the KPI targets and data governance
  • Manage any proactive field actions associated with the segments supported

This role requires a very strong commitment to Customer satisfaction and willingness to do what is necessary to ensure a customer is happy with Lenovo products and services around the world.

Candidates may be based anywhere is the US with preference given to Morrisville, NC.

Basic Requirements:

  • 15+ years of industry experience in a Quality Management or engineering management role
  • Global leadership experience
Preferred Requirements:
  • 5+ years of Customer facing executive interaction
  • Level-3 or similar type of support management

The base salary range for this position in Colorado, New York City, Nevada and Washington, is $220,000 - $250,000. Individuals may also be considered for bonus and/or commission. Lenovo’s various benefits can be found on [1] www.lenovobenefits.com.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.
TO BE DELETED - Multiple Cities (OLD)
  • Morrisville - North Carolina - United States of America



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