Responsibilities

• Manage ESS (Exceptional Student Services) students in Admissions by getting all required documents submitted and begin the Orientation process.
• Keep team tracker updated and accurate.
• Maintain accurate and complete ESS student records as required by law, company policies, and administrative regulations. This includes the Individual Learning Plan, withdraws, and documentation of all contact with students in the Student Information System. Complete a 45 Day screening within approximately 30-45 days of enrollment.
• Provide ESS team Manager with thorough and precise information for their interview and student placement.
• Engage in professional development/training requirements and opportunities.
• Provide support and resources (or referral to Crisis Intervention Team) to ESS students when difficult situations occur.
• Provide exceptional customer service skills, over the phone and in person, with students, parents, and staff.
• Effectively communicate with colleagues, students, and parents.
• Attend departmental and All Staff meetings/events as scheduled.
• Perform other related duties as assigned.

Skills

• Oral Communication Skills
• Written Communication Skills
• Customer Relations
• Customer Service
• Telephone Etiquette
• Organization
• Project Management
• Professionalism
• Time Management
• Computer Literacy
• Keyboard Skills
• Reading Skills

Education/Training

Degree: High School Diploma preferred. Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Highly experienced in Excel or Google Sheets preferred. You are required to obtain a Level 1 Fingerprint Clearance Card.

Experience

Work experience as an Administrative Assistant or any equivalent combination of training and experience which provides the required knowledge; skills and abilities.

List of Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently in an 8-hour shift is required to sit; stand; walk; kneel; crouch; stoop; balance; climb; use repetitive motions; lift up to 25 lbs; reach with hands and arms; use hands to finger; handle or feel and look at a computer or hand-held screen for long periods of time.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform this job. Occasional evening and weekend work may be required as job duties demand. Please see your immediate supervisor with any questions you may have.

Thank you for interest in Graduation Solutions. You can read more about us and our company by clicking this link to our website and social media accounts: https://linktr.ee/gradsolutions