Key Duties / Responsibilities:

• Provides technical support to Cadwell customers with emphasis on high-level networking and application issues
• Effectively troubleshoots Server, Storage, and Citrix software related issues and provide network related support
• Perform pre-installation, post-installation, and post-go-live performance testing; make recommendations to customers on how to improve performance.
• Supports cloud-based environments
• Acts as a primary interface with customers’ IT departments
• Assumes support role with Cadwell Clinical Application team
• Manages enterprise equipment installations
• Manages work assignments and commitments, meets deliverables and deadlines, and effectively communicates the status of assigned task
• Performs other duties as requested, directed, or assigned
• Provides and participates in 24/7 support for enterprise customers.

• Bachelor’s degree in Computer Science, Information Technology related field required
• 7+ years of experience in helpdesk and network support environments
• Experience with hypervisors, for example, VMWare and Hyper-V required
• Experience with Windows and Linux server administration required
• Experience “racking hardware” and assembling servers required
• Experience administering Citrix virtualization of desktops and applications a plus
• Experience delivering GPU backed VDI environments a plus
• Experience with HL7 integration a plus

• Comprehensive understanding of servers, virtual environments, WAN and LAN topologies, Citrix, VMWare Horizon, and storage environments
• Competency in computer skills: MS Office and Google applications, query tools, and database systems
• Active Directory and LDAP Microsoft SQL a must, other DB systems a plus
• Understanding of cloud services. Experience with at least one, for example: AWS or Microsoft Azure
• Strong project management skills
• Strong written and oral communication skills required, including understanding, explaining, presenting and documenting complex technical processes and issues
• Has excellent customer support skills and a professional demeanor at all times
• Complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities as needed

• Extensive use of computer
• Travel may be required; must be able to obtain necessary travel documents
• Requires the following physical activities: reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 40 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and talking
• Work outside normal business hours and overtime may be required to meet business needs
• Reliable high-speed internet is required