ENGAGEMENT GUIDE

Reports to: Visitor Experience Manager

Employment Status: Part-Time

FLSA Status: Non-Exempt

Hourly Rate: $20.00

The Orange County Museum of Art (OCMA) seeks friendly and team-oriented Engagement Guides to create outstanding visitor experiences at the Orange County Museum of Art. This is an exciting point in the museum’s evolution, as OCMA has just moved into its new 53,000 square foot home at the Segerstrom Center for the Arts in Costa Mesa, California.

This position is the first point of contact for visitors and provides information about the museum and exhibitions. Engagement Guides are part of the Learning and Engagement department and foster a welcoming, inclusive, and comfortable environment for all visitors. The position contributes to the successful daily operations of the visitor experience team. The staff also assists the security personnel in protecting the museum, staff, and visitors against fire, theft, and accidents. This is an hourly position requiring availability for weekend, evening, and holiday shifts.

Essential Duties and Responsibilities

Visitor Experience

• Welcome, greet, orientate, and direct visitors at front desk or in galleries as assigned.

• Be familiar with and able to facilitate discussions around the artists and exhibitions, current and upcoming.

• Be familiar with and able to discuss the building’s physical layout and architectural features.

• Be familiar with and highlight museum events including programs, tours, and special events.

• Review daily schedule of events and communicate relevant information to other staff/hosts as needed.

• Operate computer programs including Altru admission and customer relations system and proficiency with MS Office Suite (Word, Excel, PowerPoint).

• Track visitor information and attendance in Altru database system.

• Sell memberships and share membership benefits.

• Upkeep of the space around visitor experience desks and galleries during shift, including tidying lobby and gallery areas, refilling brochure racks, and notifying maintenance as needed.

• Attend ongoing trainings and professional development opportunities.

Museum Protection

• Observe visitors in the gallery and take proactive action as needed to prevent potential damage to artwork.

• Gently remind visitors of security concerns (no touching, no food or drinks, no large bags, etc.).

• Have visitors place large bags and other objects inappropriate for the galleries in lockers.

• Inspect art objects, labels, and lights/furnishings for signs of change or damage.

• Report damage or change in condition of objects immediately to security staff and Visitor Experience Manager.

• Alert security staff as needed to ensure a safe environment for artwork and visitors.

• Assist in disaster and emergency situations with evacuation and crowd control.

• Other duties as assigned.

Qualifications

• High school diploma or GED with at least two years of customer service work experience preferably in a hospitality, restaurant, or retail setting.

• Experience interacting with guests in educational, museum, gallery or other setting providing the required knowledge, skills, and abilities will also be considered.

• Excellent verbal communication skills with ability to be both friendly and authoritative.
• Bilingual candidates encouraged to apply, though not required.

• Ability to operate a database system, credit card machine, cash register, radio, and telephone.

• Knowledgeable in standard computer applications and programs, e.g., Microsoft Word, Microsoft Excel, and Outlook email.

• Ability to communicate effectively with individuals of varying social and cultural backgrounds.

• Ability to work positively with colleagues, artists, the public, donors, and volunteers.

• Ability to represent the museum with a high level of integrity and professionalism, adhere to museum policies, and support management decisions in a positive, professional manner.

• Dependability, flexibility, and adaptability in a dynamic event-driven environment.

• Ability to remain calm in stressful situations, resolve complaints with tact and courtesy, and deescalate challenging situations.

• Ability to anticipate, intervene, and prevent potentially harmful circumstances to artwork.

• Ability to read, understand and follow standard operating procedures and work assignments.

• Attention to detail and the ability to stay alert for long periods of time in a quiet environment.

• Ability to work evenings, weekends, and some holidays.

Physical Demands

• Must be able to stand and/or sit for long periods of time.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Ability to move stanchions and wheelchairs; ability to lift up to 25 pounds.

Disclaimer

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described above, and may be amended at any time at the sole discretion of the Employer.

Job Types: Part-time, Temporary

Pay: $20.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Santa Ana, CA 92704: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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