If you are searching for an employer that provides you with unlimited career growth and development opportunities, look no further! Learn how STAR Financial Bank strives to be the employer of choice in Indiana and truly defines OneTeam.

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 75 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent

The End User Support Technician position is included in a workplace model that allows for a combination of in-office and remote work.

As an End User Support Technician, essential duties include:

• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware/software, networked peripheral devices, and any IT hardware or software exposed to end users.
• Perform on-site analysis, diagnosis, and resolution of complex IT problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Assist Service Desk Analysts in providing immediate user support via the Service Desk phone hotline.
• Manage active IT incidents and support requests within IT service management system.
• Assist with projects such as branch renovations, office moves, new office build-out, or other changes impacting end user computing.

Skills Needed

• Exceptional customer service orientation.
• Committed to continued development of knowledge and skills.
• Excellent technical knowledge of network and PC hardware.
• Hands-on hardware troubleshooting experience.
• Working technical knowledge of current network protocols, operating systems, and standards, especially TCP/IP.
• Strong written and oral communication skills.
• Self Motivated with the priority of ensuring highest level of success for all the Team Members through effective collaboration.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong attention to detail.
• Proven analytical and problem-solving abilities.
• Must have a valid driver’s license; required to drive company vehicle.

In addition to traditional compensation and benefits packages, our leaders continue to collaborate to launch innovative employee benefits and perks including, Affordable Medical/ Vision/ Dental Coverage • Flexible Dependent Care Account • Health Savings Account (with employer contributions) • Prescription Drug Plan • Employee Wellness Initiatives (physical/mental/financial) • Health Management Reimbursement • Program • Short Term/Long Term Disability • Life Insurance • Tuition Reimbursement • Competitive Pay and Bonus Program • 401k (with employer match) • Generous Paid Time off including 10 1/2 holidays.

** Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.

STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities.

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Experience

• 1 year(s): Previous experience in a IT support role.

Education

• Associates or better in Computer Science or related field