READ THIS ENTIRE BULLETIN FOR INSTRUCTIONS ON HOW TO REAPPLY FOR THIS RECRUITMENT

THIS IS A REOPENING OF A CONTINUOUS EXAMINATION. If you have previously applied or started an application for the Emergency Services Dispatcher II, Examination #22-1885-01, please contact the examination analyst, Elaine Lemi, at elaine.lemi@acgov.org to reapply. In order to reapply, you must contact the analyst to have your previous application released back to you.

*The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. Candidates who received a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice. Candidates who failed any of the exam components (i.e., written, oral exam), may reapply sixty (60) days from the exam date.*

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line.

This is a continuous filing exam with filing deadlines on the first Tuesday of each month.

• Providing security to the Consolidated Superior Courts
• Operating the Coroner's Bureau
• Operating a full-service criminalistics laboratory
• Performing Civil Process
• Operating a County Jail (Santa Rita)
• Operating the County Office of Emergency Services
• Providing patrol and investigative services to the unincorporated areas of Alameda County
• Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin, Peralta Community College District, Oakland-Alameda County Coliseum complex, Oakland International Airport, Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District
• Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements. [Sheriff's Academy website]
• Providing Fish and Game enforcement
• Project Director of the Narcotics Task Force
• Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force
• Operating a Marine Patrol Unit in the San Francisco Bay waters.
  
  

• Standard clerical procedures.
• Geographical area of Alameda County.
• Regulations and statutes applicable to communications.

• Operate a two-way radio, teletype equipment, data communication terminal and computer aided dispatch unit.
• Dispatch public safety equipment in a quick and effective manner.
• Speak clearly and concisely in a well-modulated voice.
• React with sound judgment under stress and emergency situations while doing several tasks simultaneously.
• Respond to the public with tact.
• Direct emergency vehicles using area maps.
• Write in a clear, concise and legible manner.

2) Candidates that meet the minimum qualifications for the position will be invited to take a performance examination which is includes a typing test and the CritiCall test. CritiCall is a software that tests job-related knowledge, skills, abilities and competencies critical for public safety dispatchers. The following are some of the areas CritiCall will assess (please note, the following is just an example of areas CritiCall tests for and is not necessarily the components candidates will be tested on): reasoning, stress tolerance, decision making & judgment, multitasking, prioritization, map reading, memory recall, comprehension, probability, data entry and decision-making. For more information regarding the CritiCall test, applicants may visit their website at: https://criticall911.com/dispatcher-testing/applicants/. Candidates who pass the CritiCall test will be invited to the oral examination.

3) The oral examination will be weighted as 100% of the candidate's final score. Candidates who pass the oral examination will be placed on a list of candidates that are eligible to be referred to a background investigation, the final step in the examination process.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the "What You Need To Know" section of our website: www.acgov.org/hrs.

• Updated 11/9/2022

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 11 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1st United Services Credit Union

• Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the