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Summary

Ryder E-Commerce is seeking an experienced Director to be a strategic business partner in growing our eCommerce marketplace. This role provides key leadership, oversight, and direction to the Company’s eCommerce operations. The Director will set direction and lead a team at our Shoemakersville facility, collaborating with cross-functional teams to optimize customer success, identify growth opportunities, and drive sales.

The Director Customer Logistics is primarily responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations. This individual is responsible for ensuring LEAN and Continuous Improvement deployment for assigned accounts and expanding business with current customers to support business changes and introduce new services. This position participates in business development activities with new customers and will typically manage $10M to $30M in operating revenue for multiple logistics/warehouse operations, as well as the complexity level of the business. Depending on the customer requirements, additional areas of responsibility may include transportation, packaging and/or reverse logistics. This position is responsible for leading, guiding, training and directing location managers at assigned accounts.

Essential Functions

• Lead overall E-Commerce marketplace, including the development of short and long-term business plans as well as day-to-day operations management delivering top-line sales, operating metrics, and key performance indicators
• Ongoing analysis and optimization of performance
• Business Reports and Operational Performance reporting: data extraction, compilation, and analysis
• Identify opportunities and make content recommendations to enhance product detail page content with the goals of increasing sessions and optimizing toward conversions
• Analyze both qualitative and quantitative data using a wide range of sources, extracting insights that enhance sales outcomes.
• Build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation. Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)
• Forecast, plan, manage and ensure assigned accounts meet defined financial targets. Develop and implement mitigation plans as necessary.
• Manage operations to meet or exceed internal and external Key Performance Indicators(KPIs). Implement mitigation plans if necessary. Lead account(s) during peak seasons, special projects, and implementations.
• Identify expansion opportunities with current customer(s). May participate in business development and start up activities for new customers.
• Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets
• Oversee the deployment of Ryder's Lean Guiding Principles and foster a culture of continuous improvement
• Hire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accounts

Skills and Abilities

• Excellent problem solving skills
• Excellent oral and written communication skills with demonstrated leadership capabilities
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices
• Ability to inspire and develop others
• Ability to create and develop an inclusive and engaged work environment
• Ability to effectively oversee management of Profit and Loss statements using data sets
• Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred

Qualifications

• Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience required.
• Eight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc. required
• Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
• Six (6) years or more managing, leading and developing direct reports required
• Six (6) years or more managing large multi-level teams required
• Five (5) years or more P&L responsibility including forecasting and managing financial targets required
• Five (5) years or more prior experience implementing a LEAN work environment preferred
• Four (4) years or more managing customer KPIs required
• Four (4) years or more managing customer relationship and interaction required
• Three (3) years or more experience providing customer and senior level management presentations preferred
• Some sales experience preferred
• Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred

DOT Regulated - No

Travel - 0% - 10%

Job Category: Logistics

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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