Effectively supervises all Drop & Count staff; ensuring all functions are carried out in compliance with general operating procedures and internal controls.

Additional Responsibilities:

• Effectively trains all personnel in the proper performance of all job duties ensuring employees thoroughly comprehend drop & count operating procedures, internal controls and Compact requirements.
• Writes and delivers performance reviews for all Drop & Count staff. Supports the Drop & Count Manager with writing and managing performance improvement plans, as needed.
• Consistently makes appropriate decisions regarding personnel matters including staff scheduling.
• Participates in the interview and hiring process.
• Troubleshoots and resolves issues and problems that arise during the drop and count processes. Can coordinate effectively with internal departments and/or external vendors to resolve problems, as assigned.
• Can perform all drop and count procedures at a high level. This includes slot drop & count, table games count, poker chip count, sports book kiosk drop & count, and off-site drop & count procedures for PlayOn, The Lake House, YBR Casino & Sports Book, and Point Place Casino.
• Maintains professional demeanor at all times.
• Provides support to the Drop & Count Manager on projects including new operations (i.e. expansion or new line of business), new technology, etc.

Minimum Qualifications:

• High School Diploma or High School Equivalency Diploma required.
• At least 2 years of experience in Drop & Count, or other high volume cash transactional experience in a field such as Banking required.
• Two years of previous supervisory experience in a related field preferred. Must possess leadership qualities.
• Must possess excellent oral and written communication skills.
• Must be physically able to access and operate all required equipment on the casino floor and in the count room.
• Must be willing and able to travel. Will be required to work at multiple properties; must be able to travel between several work locations on short notice.
• Must have average computer skills; knowledge of spreadsheets is required.

Physical Requirements:

• Must be able to stand for extended periods of time with frequent bending, stooping and lifting.
• Must be able to lift and carry up to 20 lbs.; is able to operate a power cart weighing over 500 lbs.

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