Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

The Document Imaging Administrator performs detailed-oriented document imaging duties including document preparation, scanning, and indexing. This position requires attention to detail and problem-solving skills to review, sort and scan all incoming mail. This position exists to categorize and prioritize electronic documents for ICW departments and teams accurately and efficiently. This position handles work functions pertaining to records capture, retention, and maintenance and completes priority projects. This highly impactful position directly contributes to ICW’s timely processing of insurance claims.

This position requires working onsite Monday - Friday.

WHAT YOU WILL DO

Performs document imaging duties including sorting, scanning, distributing, and processing mail and documents.

• Opens all mail, identifies document type, and separates based on department and category (E.g.: invoice, litigation document, general document).
• Scans documents using typical office scanning equipment correcting scan quality as needed.
• Manually inputs document indexing details (including name, D.O.B., claim number, etc.) for electronic file conversions via Enterprise Scan Software.
• Performs document retention and destruction tasks based on established retention schedules.
• Meets or exceed departmental metrics for low error rates and efficiency.
• Performs quality audit checks on records.
• Keeps accurate business records.

Performs additional duties in support of Corporate Services department.

• Performs mail courier services including off site driving.
• Meets daily job deadlines, productivity standards, and completes production logs accurately.
• Keeps Lead or Supervisor informed of any challenges in meeting deadlines or requirements of the role.
• Works with management on high priority, special projects as assigned.

WHAT YOU BRING TO THE ROLE

• High school diploma or general education degree (GED) required. Bachelor's Degree preferred.
• Minimum 2 years of related experience in an office environment utilizing office equipment and computers along with performing detail-oriented tasks; or equivalent combination of education and experience required.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid California driver's license and insurance to drive ICW vehicles.

KNOWLEDGE AND SKILLS

• Ability to maintain confidentiality of highly sensitive information.
• Ability to perform high-quality, heavily detailed work with accuracy and efficiency.
• Ability to read and interpret documents and categorize correctly.
• Ability to think critically and problem solve.
• Required to operate personal computer and be efficient in software applications used in department.
• Will be required to operate basic office equipment (printers, copiers, scanners) and basic hardware tools.
• Able to read, write legibly; speak in English with professional quality.

WHY JOIN ICW GROUP?

• A flexible work schedule, hybrid and remote opportunities
• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging

• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans

• Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.