• Answers, screens, and transfers inbound phone calls.
• Receives and directs visitors and clients.
• Responsible for general clerical duties which include photocopying, faxing, and mailing.
• Maintains the electronic and hard copy filing system.
• Retrieves documents from the filing system.
• Handles requests for information and data.
• Resolves administrative problems and inquiries.
• Prepares written responses to routine.
• Prepares and modifies documents which include correspondence, reports, drafts, memos, and emails.
• Schedules and coordinates meetings, appointments, and travel arrangements for the directors and departmental personnel.
• Prepares agendas for meetings and schedules.
• Maintains office supply inventories.
• Coordinates maintenance of office equipment.
• Calls the patient to confirm the next day’s appointments or procedures as needed.
• Schedules procedure visits.
• Reviews visit schedules to ensure room and resource availability.
• Follows HIPAA guidelines as outlined by company policies and government agencies.
• Completes study-related logs and trackers.

• High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience. Medical office administration and clinical research experience are preferred.

• Valid driver's license and personal auto insurance.

• Excellent written and oral communication skills.
• Organizational skills.
• Project management skills.
• Ability to show initiative.
• Ability to maintain a positive attitude.
• Knowledge of Microsoft Office Suite including Microsoft Outlook.
• Ability to pay attention to details.
• Ability to multi-task.
• Ability to prioritize work.
• Ability to maintain confidentiality.
• Ability to be a team player.
• Problem-solving skills.
• People skills including possessing a positive, friendly, and professional demeanor.
• Ability to be flexible with changing priorities.
• Ability to communicate diplomatically and professionally.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Work is performed in an office/laboratory and/or a clinical environment.
• Exposure to biological fluids and/or bloodborne pathogens.
• Personal protective equipment is required such as protective eyewear, garments, and gloves.
• Occasional travel may be required domestically and/or internationally.
• Ability to work in an upright and/or stationary position for 6-10 hours per day.
• Frequent mobility is required.
• Occasional squatting, kneeling or bending.
• Light to moderate lifting and carrying (or otherwise moving) objects including medical equipment with a maximum lift of 20-50 lbs.

• 401k.
• Medical, dental, vision, long-term disability, short-term disability, FSA, and life insurance.
• 3 weeks of paid time off.
• 12 paid company holidays.
• Tranquility Room.
• Pinnacle Gym.
• Scrub voucher (specific positions apply).
• And more.

Pinnacle Clinical Research is dedicated to conducting cutting-edge research with a special focus on fatty liver disease (non-alcoholic). We pride ourselves on conducting high quality research as a complement to the medical care that our volunteers receive from their routine care center. Be a part of the discovery!