JOB SUMMARY:
Responsible for Dining Center operations and activities including employees,
volunteers, and food service for both the assigned Dining Center and applicable Home Delivered
Meals (HDM) routes. Works with the Nutrition & Activities Director, Nutrition & Activities Supervisor,
and Food Service Manager to ensure compliance with Title III and food safety regulations.

ESSENTIAL DUTIES AND RESONSIBILITIES:
1. Works with Program Managers to ensure meal service to Dining Centers, HDM, and Nutrition
Contacted Services participants according to program policies and procedures.
2. Provides daily supervision of Food Service Aides and Drivers while ensuring proper food safety
guidelines are followed. Assists in the hiring and training of employees. Ensures the completion
of tasks, including in the absence of employees.
3. Acts as the official Dining Center host/hostess.
4. In collaboration with the Home Delivered Meals Program Coordinator, realigns the routes when
necessary to eliminate the waitlist and to adjust to changing demographics.
5. Works closely with the Nutrition & Activities Social Worker to ensure needs of program
participants are understood and appropriate referrals are made.
6. Completes mandated reports to Adult Protective Services, as appropriate.
7. Maintains required records for participants and completes all required reports in a timely
manner.
8. Works with nutrition team to ensure that required paperwork is completed and accurate,
including monthly meal service data for both congregate and HDM participants, intake forms,
and driver HDM assessments.
9. Responsible for handling and documenting daily meal donations. Ensures all donations made
by participants are received in a confidential manner and that bank deposits are completed
according to Finance department guidelines.
10. Recruits, trains, schedules, and oversees volunteers for various positions and events in the
Dining Center and kitchen, as appropriate.
11. Coordinates supportive activities, programs, and outreach under direction of the Nutrition &
Activities Director.
12. Responsible for inventory, maintenance, and for keeping all equipment-related records for
Dining Center equipment.

SUPERVISORY REQUIREMENTS:
1. This position directly supervises the Dining Centers Food Service Aides and Drivers for HDM, as well as program volunteers.

EDUCATION &/or EXPERIENCE:
1. High school diploma or GED equivalent required.
2. Minimum of one (1) year experience or education in community nutrition, social work, psychology, gerontology, management, or another related field required. 3. Minimum of one (1) year experience in a supervisory role required. 4. Associate degree in a related discipline preferred. 5. Experience working in a food service program preferred.

LICENSES OR CERTIFICATES:
1. Ability to acquire Food Handlers certification upon hire (ServSafe, National Registry of Food Safety Professionals, or other approved certification).
2. Valid California Drivers License, and personal auto liability insurance required. Must have a personal vehicle in good driving/operating condition and insured for State minimum liability requirements that can be used for the applicable job functions.

PRE-SCREENING REQUIREMENTS:
1. Requires clearance of a DOJ and FBI criminal history background check. 2. Requires Motor Vehicle Report verification.

JOB SKILLS:
1. Demonstrated interest in working with the elderly, knowledge of, and sensitivity to the needs of low income seniors.
2. Customer service experience, skills, and abilities necessary to work and communicate with diverse frail and/or elderly populations, employees, visitors, the general public.
3. Ability to interact and maintain relationships with other program stakeholders in a friendly, courteous and professional manner.
4. Ability to relate to and communicate with elderly and frail persons as well as co-workers, and to assist people who are in crisis or under extreme stress.
5. Ability to handle and prepare food in accordance with high quality food preparation, sanitation, and safety standards.
6. Ability to work as part of a team, taking initiative and responsibility, while working with minimal supervision. Good judgment, resourcefulness, flexibility, and problem-solving skills.
7. Prioritize and plan work activities using time efficiently to meet deadlines and follow up on assignments with minimal direction.
8. Ability to complete duties within an agreed upon time frame and to remain flexible to changes in daily job tasks, priorities, and/or workload.
9. Ability to maintain organization, timeliness, accuracy, thoroughness, and to monitor work for quality while performing various overlapping tasks
10. Ability to maintain a positive attitude and balance in relationships with others in complex interpersonal situations.
11. Ability to work in a constantly changing environment with individuals of various backgrounds and abilities.
12. Demonstrates sound verbal and written communication skills to convey information effectively. Ability to communicate clearly and concisely, both written and orally, with coworkers, community members, and in presentations and/or meetings.
13. Ability to keep immediate and surrounding work area neat and organized, in a manner consistent with a professional environment.
14. Ability to be dependable, follow instructions, respond to management direction, and improve performance through feedback.
15. Ability to collect information and maintain accurate records.
16. Ability to maintain excellent attendance and punctuality records.
17. Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and relevant computer programs and software. 18. Ability to maintain confidentiality.
19. Ability to coordinate a multi-faceted program, and recruit and supervise employees.

PHYSICAL REQUIREMENTS:
1. Physical abilities sufficient to move between different staff work areas, communicate with co-workers and the public, operate a computer, produce reports, talk on the telephone, and travel to other agency worksites