Desktop Support Specialist Job at Sig Sauer Inc
Desktop Support Specialist
SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,200 employees across twelve locations in three states. The tremendous growth of SIG SAUER has fueled outstanding opportunities for experienced professionals to join our team.
Position Summary:
Working as part of the IT team, support the SIG SAUER community with day-to-day technology needs. This includes Windows/MacOS and associated hardware and software, iOS/Android mobile devices, printers/copiers, and other related systems. Work will be performed desk-side and remotely as appropriate.
- Respond to service tickets in a timely and professional manner.
- Professionally and accurately document work efforts in the ticket system including work completed and root cause / categorization.
- Build, configure, and support computers, mobile devices, printers/copiers, and peripherals.
- Install, support, and upgrade software applications deployed to end user computing devices.
- Perform system imaging using SCCM related to new hires and system replacements.
- Create and deploy software packages using SCCM and other tools.
- Help identify and resolve all hardware and software technical problems that impact production services. Keep affected clients informed as to the status of the problem until resolution. May require after-hours or weekend work.
- Create documentation and knowledgebase articles for team members to aid in cross-training and consistency in work efforts. Keep documentation up-to-date.
- Participate in group discussions related to resolving common issues and escalate/collaborate with IT staff in other areas as necessary.
- Provide end-user training on proper techniques and procedures to effectively complete their work as it relates to endpoint computing.
- Work with external vendors to resolve issues in a timely manner.
- Collaborate with other internal IT support teams to collectively resolve issues.
- Maintain log of damaged assets and follow defined disposal protocols and procedures.
- Participate in Service Desk On-Call Rotation.
- Other duties as assigned.
- At least two years of similar job experience; industry standard certifications are desirable.
- Experience supporting and troubleshooting Windows and Mac operating systems.
- Excellent customer service skills both deskside and via phone/video communication.
- Ability to clearly communicate both verbally and in writing.
- Individual must have the capacity to remain calm, considerate, and tactful under stressful and unanticipated situations.
- Individual must exercise a high level of confidentiality in handling information.
- Ability to manage multiple priorities and adjust to changing priorities in a professional manner.
- Willingness and ability to assume new tasks and responsibilities.
- Ability to work well under pressure, facilitate solutions, and meet deadlines for projects.
- Ability to do basic network/connectivity troubleshooting – including general familiarity with Windows, Active Directory, NTFS Permissions, DNS, DHCP, and Print Servers as well as various 3rd party general computing applications.
- Valid driver’s license and reliable transportation; occasional travel between local offices may be required.
- Must be able to lift 40 pounds and work under desks or other dynamic situations.
- Must be able to stand and walk for extended periods in office and manufacturing “shop floor” environments.
- Occasionally lift 10-50 lbs.
SIG SAUER, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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