Customer Support Associate Job at RX2 Solutions
TITLE: Customer Support Associate
TYPE: Contract-to-hire
LOCATION: 100% Remote (Headquarters located in Pennsauken, NJ)
ONSITE/REMOTE/HYBRID: 100% Remote
START DATE: September 2022
SHIFT: M-F 830-5pm EST
VACCINATION REQUIREMENT: None
We are looking for an entry-level Customer Support Associate to join our team in Pennsauken, NJ. This person will play a key role on the administrative team and act as the first line of defense for incoming IT Service requests via phone. This fast-growing company has an excellent culture and the team will train you on everything you need to know about their products and applications to successful support their customers.
MAIN RESPONSIBILITIES
- Answer a high volume of incoming calls (100+ daily) and relay customers to the correct information services team
- Accurately track and log phone activity for reporting metrics to management
- Maintain a calm and positive demeanor while on the phone and uphold high customer services standards
- Balance incoming support calls, tickets, and emails for an enterprise-level environment
- Communicate effectively and efficiently to both external customers and internal employees/managers
- Triage tasks appropriately by understanding which teams use which technologies and request direction from senior supervisors when necessary
QUALIFICATIONS
- Bachelor's degree is required
- A strong background in customer service or administrative support is strongly preferred
- Excellent phone presence and communication skills
- The ability to work independently as well as in a team environment and multi-task in order to get the caller to the right team
- Must be comfortable working 100% remotely, EST hours
- A background in food services or retail is preferred but not required
EOE STATEMENT
We are an equal-opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
Job Type: Contract
Pay: $18.00 - $22.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Remote
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.