Customer Success Manager Job at WildSmiles Braces LLC
WildSmiles Braces LLC Omaha, NE 68144
About us
We are professional, innovative and our goal is to help orthodontists build excitement with patients to maximize case acceptance while making it easy for patients to feel confident and happy with their braces experience..
Our organization is looking for an experienced Customer Success Manager to join our team. The ideal candidate will have a strong background in customer service and a passion for helping customers achieve their goals. The Customer Success Manager will be responsible for providing support to customers, understanding their needs and objectives, and developing strategies to ensure customer success. This role requires excellent communication and problem-solving skills, as well as the ability to think strategically and work collaboratively with other teams.
Responsibilities:
- Develop and maintain relationships with customers.
- Provide customer support and troubleshooting.
- Identify customer needs and provide solutions to meet those needs.
- Analyze customer data to identify trends and opportunities for improvement.
- Develop strategies to increase customer satisfaction and loyalty.
- Monitor customer feedback and respond quickly to inquiries or complaints.
- Create reports on customer success metrics.
Job Type: Part-time
Pay: From $25,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Paid training
- Work from home
Experience level:
- No experience needed
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
- Performance bonus
Travel requirement:
- No travel
Ability to commute/relocate:
- Omaha, NE 68144: Reliably commute or planning to relocate before starting work (Required)
Work Location: Hybrid remote in Omaha, NE 68144
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