Customer Services/Rapid Response Coordinator introduces lay-off support services to individuals being laid-off from last/current employer as well as introduces programs and services provided at Job Centers of California, EDD offices, Departments of Labor and other services entities. Locates businesses laying off and/or furloughing staff due to plant/department closures, permanent layoffs throughout Los Angeles County. Arranges and conducts orientations; assist a diverse pool of program participants with their career planning and career decision-making process, including intensive career counseling, assessment, and job search assistance and retention services.

• Participates in job and/or information expos, refers participants to Job Centers for placement services, provides access to CalJobs, provides information on resources for emergency assistance, delivers rapid response informational materials.
• Identifies businesses having lay-offs due to department, plant, and/or business closures throughout LA County.
• Provides TAA orientations, coordinates orientation meetings with employees, provides training orientation on industry specific opportunities, provides information about all services available via the One Stops, assess for layoff aversion potential and conducts planning meetings with the employer.
• Participates as part of the Rapid Response Team to provide layoff and layoff aversion services to businesses having difficulty retaining staff due to economic conditions.
• Must be able to analyze business climate of industry sectors and utilize current business data to conduct research, make cold calls and business outreach calls.
• Will illicit responses from businesses to utilize our rapid response services for non-warn layoffs.
• Prepares tracking reports and submits documentation for monthly reports.
• Must work as part of a team responsible for our centers Performance Excellence.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Culver City, CA 90230: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Organizational skills: 1 year (Preferred)
• Typing: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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