Atlanta Metropolitan State College, a four-year degree-granting institution of the University System of Georgia, is accepting applications for a Customer Service Specialist in the Office of Recruitment and Admissions. This is a state-funded part-time position.

This position report to the Director for the Office of Recruitment and Admissions. This part-time (19 hours/week) staff position will be responsible for customer service outreach to prospective and current AMSC students. Essential duties and responsibilities are to:

• Deliver “high quality” customer service in a timely feasible and effective manner
• Manage large amounts of inbound and outbound calls in a timely manner
• Assist students at the front desk in the One-Stop-Shop
• Route calls to the appropriate channel(s)
• Move complex issues or complaints to supervisors
• Makes a dynamic impression, sparks interest, and demonstrates the value of speaking with prospective students
• Collect, log, and maintain student data using department’s recording system
• Assembling and distributing packets of marketing information
• Work closely with Recruitment and Admission staff and Director to reach performance targets
• Work closely with Academic Success Professional Advisors with students who have received an academic alert referral and in academic jeopardy;
• Assist front desk in One-Stop-Shop with student inquiries to include incoming calls, D2L, and student email password resets

• High school diploma or GED
• Six months of experience working in a customer service environment handling questions, complaints and/or providing information.
• Entry level experience with Microsoft Office Suite.

Candidate should be willing and available to work some evenings and weekends when needed. Knowledge of federal regulations such as Family Education Rights and Privacy Act (FERPA), and Americans with Disabilities Act (ADA) as it relates to student accommodation is expected.

Hourly pay is $12/hour. This is a non-benefited position budgeted at 19 hours/week.

Review of applications will begin immediately and continue until filled. The anticipated employment date is in March 2022. Interested persons should submit (1) cover letter; (2) a resume; and (3) the names, current addresses, and telephone numbers of three professional references. A criminal background check is required. For additional information about the position, visit our website at www.atlm.edu.