JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000+ employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.

Are you looking to play an important role on a winning team? Are you looking for more than “just a job,” but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life? At Varsity Brands we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN Sports, Varsity Spirit and Herff Jones – and our network of 9,000+ employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.

THE DRIVING FORCE IN CHEER, DANCE AND BAND – VARSITY SPIRIT
Memphis-based Varsity Spirit, is the driving force behind cheerleading’s dynamic transformation into the high-energy, athletic activity it is today, is the leading global source for all things spirit, including cheerleading, dance team and performing arts. A leader in uniform innovation, as well as educational camps, clinics and competitions, Varsity Spirit impacts more than a million athletes each year. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees have been dedicated to celebrating school spirit through its brands since 1974. Our continued success relies on hiring extraordinary talent, with a passion for making a difference to help us support athletes on and off the mat.

Your Opportunity

Varsity Spirit is looking for a Customer Service Specialist to join our team in Memphis, TN. The pay rate for this role is $17.00 per hour.

Make an Impact

The best account specialists are multi-functional. They are outgoing and organized individuals that will professionally communicate with and provide excellent service to our customers as well as all areas of the company including sales and operations.

This candidate will conduct themselves professionally with confidence and enthusiasm. They will be organized and will follow through with scheduled tasks to ensure service excellence to our customers.

How you succeed:

• First, learn the ins and outs of our organization.
• Learn how to navigate Salesforce and update customer accounts.
• Effectively communicate with the operations and sales teams daily various details pertaining to customer needs.
• Be detail oriented in all that you do and able to meet daily deadlines.
• Be able to guide customers through registration and payment processes in a fast paced environment.
• Demonstrate exceptional customer service through customer inquiries in a timely manner.
• Maintain security and confidentiality of customer information.
• Be ready to step in and assist other departments when needed, teamwork!

A Day in the Life

• Professionally respond to customers via multiple avenues including but not limited to phone calls, emails, chats
• Communicate with and provide information to internal stakeholders, such as Registrations personnel, Operations groups, Sales and others
• Process payments
• Collect and update forms, rooming lists and other camp/event related documents
• Meet daily deadlines
• Data entry
• Other tasks as needed to support other departments and customers

What You Bring to the Table

• You want a career with Varsity and are motivated to grow!
• You have knowledge of cheerleading and/or dance.
• You can hold a conversation at a party, explain how a smartphone works to grandparents and know the difference between “your” and “you’re” – that is, excellent verbal and written communication skills.
• You have above-average willpower and determination; self-discipline is required.
• You can stay positive after a long day of emails, data entry and phone calls and get that a team culture is built on the attitude of every member- enthusiasm and positive energy are an absolute must.
• You have experience with Salesforce or are smart and motivated enough to become proficient rapidly.
• Preferably, you have earned a bachelor’s degree.

Travel:

• Some travel will be required to assist at national events.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Resumes will be screened prior to interviews and not all candidates will be interviewed

Skills:

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.