Customer Service Specialist Job at BlueDot Safes
CUSTOMER SERVICE SPECIALIST
Blue Dot Safes is a growing manufacturer of safes and we are looking for an experience Customer Service Specialist. Under general supervision, Customer Service Specialist will provide technical support and dispatch related problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
Duties and Responsibilities:
· Answer incoming calls from customers who require support for their safe and/or other security related product.
· Heavy data entry and phone demands for accuracy and professionalism.
· Document each inbound call/email into company database.
· Deliver service and support to end-users via voice call, email, and third-party software
· Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
· Gather customer information and determine the issue by evaluating and analyzing the symptoms
· Knowledge on all company products and security product for proper troubleshooting/diagnostics.
· Diagnose and resolve technical hardware and software issues
· Research required information using available resources
· Follow standard processes and procedures
· Identify and escalate priority issues per client specifications
· Redirect problems to appropriate resource
· Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
· Ability to communicate with Sales and Management in a professional manner to provide updates on the designated customer.
· Follow up and make scheduled callbacks or follow up calls to customers where necessary
· Ensure the accuracy of transactions
· Must be available to work weekends and flexible schedules as assigned due to business needs
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
People with a criminal record are encouraged to apply
Ability to commute/relocate:
- Pomona, CA 91767: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
- Data entry: 1 year (Required)
- Upselling: 1 year (Preferred)
Work Location: In person
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