Job Description

Customer Service Representative

Often the first and last contact a customer has at a Turner's Fine Furniture showroom is the administrative staff at the store. A friendly greeting and cheerful customer service sets the tone for a pleasurable shopping experience. The support staff works with customers to arrange payment for merchandise, provide follow up on customer service issues, assist with accounts receivable, assist with point of sale transactions, schedule deliveries, conduct post delivery and service surveys, as well as provide information on many other issues and questions. They also provide administrative support for the store manager and design consultants.

Turner's administrative associates are typically compensated on an hourly basis. This position require some nights, weekends and holidays. Full-time positions average 38 - 41 hours per week. Part-time positions average 24 - 28 hours per week.

Job Summary

Customer Service Representative's (CSR) are responsible for providing excellent customer service in accordance with Turner's Fine Furniture's standards. They respond to customer service requests resulting from deliveries, service or warranty claims. The CSR is responsible for satisfying customer’s needs by listening, assessing, responding and facilitating an effective resolution, and following through to completion. CSR's processes and oversees the store’s daily business and money transactions.

Reports To: Store Manager

Essential Functions

• Oversee all daily bank deposits, balancing and accounts receivable
• Manage petty cash
• Responsible for collecting payments and customer’s order balance in full
• Process Third Party Finance transactions
• Responsible for pulling service information from Dispatch Track
• Assist with point of purchase
• Schedule customer deliveries and conduct a post-delivery customer satisfaction survey
• Provide effective customer resolutions in a timely manner
• Process service orders and maintain communication with customer on service status
• Schedule services with customers and conduct a post service customer satisfaction survey
• Review open service orders with team weekly
• Assist with maintaining store appearance
• Assist with store inventory
• Report to work for schedule shift in a timely manner
• Perform other related duties or special projects as assigned

Required Experience/Abilities/Skills

• High School diploma or GED equivalency certificate
• Valid Driver’s License and a maintained clear and safe driving record
• At least 3 years’ experience in a retail or service related business involving customer service
• Commitment to the Turner Family's Values at all times
• Ability to:
• Answer multi-line phone system
• Communicate courteously with customers by telephone, email, letter and face to face
• Organize and manage multiple priorities (time management)
• Provide excellent interpersonal and communication skills
• Work within a team with an enthusiastic attitude
• Assist objectively with problems involving various customer service situations
• Effectively use Microsoft Word and Excel
• Learn and efficiently operate Turner's operating systems
• Lift and/or move up to 25 pounds
• Walk, stand, sit, use hands and fingers, handle or feel objects, use and/or control tools, reach with hands and arms, climb stairs, balance, stop, kneel, crouch or crawl, talk and hear, and see up close, in color, depth and distance vision, as well as the ability to adjust focus

Turner’s blend of quality manufacturers, a strong commitment to enhanced guest experiences and our stellar post delivery customer service has been trusted for more than a century (since 1915!) and makes us the most trusted furniture retailer in the region. We are proud of our long-standing heritage but, at the same time, squarely focused on innovating furniture retailing in the next 100 years.

Apply to join the team at Turner's today!

Turner's Furniture is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Turner's is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category.

Job Type: Part-time

Pay: $12.00 /hour

Job Types: Full-time, Part-time

Pay: $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Work: 3 years (Preferred)
• Customer Service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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