RESPONSIBILITIES:

You will be responsible for providing day-to-day customer service for multiple homeowners’ associations. This includes but is not limited to:

• Handle walk-in requests, telephone calls and emails resolving them in a professional and courteous manner
• Works closely with the Community Association Manager to provide administrative support
• Issues, tracks and follows-up on work orders for community maintenance and repairs
• Tracking and managing architectural applications submitted by homeowners
• Performs site inspections and onsite vendor follow up
• Handling violations of community CC&Rs by issuing and tracking violations
• Managing building key/gate remote distributions
• Research, compile and format information into database and spreadsheets.
• Compose and type routine correspondence to residents, service providers and other parties.
• Types, distributes, and tracks monthly violation letters which are copied, mailed, and filed.
• Responds to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters.
• Attends monthly board meetings, held in the evenings
• Other duties as may be assigned from time to time.

EXPERIENCE DESIRED:

The ideal candidate will possess skills and work experience in the following key areas:

• Excellent verbal and written communication (you may be asked to write a sample at your interview). Bilingual preferred
• Strong organization and multitasking abilities
• Experience and proven abilities providing exceptional customer service (at least 1 - 2 years preferred)
• Outstanding telephone presence, a pleasant and professional demeanor, and the ability to work with sometimes difficult, demanding and upset clients
• Computer proficiency (Microsoft Office including Word, Excel, and Outlook)
• Strong desire to succeed and to contribute to a professional environment, showing the ability to work independently but also as part of a cooperative team
• Experience with an HOA management company, property management, real estate or escrow services is a bonus, but not required
• The difference between two qualified candidates will come down to attitude, sincerity, customer service voice, and the potential to move to the next level.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work Location: One location

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