Kaplan Early Learning Company is growing and seeks to hire a Customer Service Representative - Key Accounts.

For more than 50 years, Kaplan Early Learning Company has been a champion for play. From our research-based curricula to enriching classroom environments and innovative technology solutions, Kaplan's products and services inspire a lifelong love of learning in children and educators. We are architects of learning good and defenders of the imagination. We live for inseparable bonds and open minds. We encourage the eager and inspire the inspirers. We transform lives through play.

Don't come to work; come to play! Family-oriented and mission-driven, Kaplan is proud that our work champions play every day, and we are looking for team members who take learning and play as seriously as we do. Accountability, equity, advocacy, and integrity are the heart of what we do at Kaplan, and together we can improve the outcomes of all children. To learn more about our culture and to join our team, visit us at https://www.kaplanco.com/about/

About the Position:

Our Key Accounts Customer Service Representatives manage orders and shipments for our Key Account customers to optimize sales and ensure customer satisfaction and retention.

Work Schedule: 9:00am-6:00pm Monday-Friday

Position Responsibilities Include:

• Assist customers with product selection, requests for pricing, account information, order placement, and service/product issues. Contact customers regarding backorders, item availability, sizes, color, NLA's, substitutions, etc. and process RMA's. Collaborate with customers to maintain recommended classroom/center lists.
• Follow through on orders/issues from order placement to shipping/invoicing and respond to customer inquiries regarding service, account and product issues. Edit customer orders, review for special instructions and enter phone orders in system. Close follow-up of new center orders, prepare delivery and shipment documentation.
• Analyze solutions, coordinate activities with internal departments and Sales Representatives, and take appropriate action to ensure resolution, documentation, and customer satisfaction. Collaborate with Accounts Receivables to maintain accounts and ensure set-up and mailing of invoices and statements to meet customer requirements.

Position Requirements Include:

• High school diploma or equivalent with 4-5 years customer service experience, including 2 years call center experience or high volume phone customer service experience with focus on complex problem resolution.
• One - two years sales experience, including ability to up/cross-sell preferred.
• Professional interpersonal skills with excellent follow-up and verbal/written communication skills.
• Must exhibit initiative and have ability to handle multiple priorities with a focus on detail.
• Strong project management skills with ability to effectively prioritize, resolve issues and make decisions within guidelines.
• Excellent basic math skills with accounts receivable experience and proficiency in analyzing account transactions/account reconciliation.
• PC literate with proficiency in intermediate Excel/Word and data entry/10-key skills. Peoplesoft experience not required, but a plus.
• Must be team-focused and flexible to business demands with proven ability to work independently.

Vaccination status not required.

Benefits Include:

• Paid Time Off
• Paid Maternity/Paternity Leave Supplemental Program
• Medical, Dental, Vision Insurance
• Matching 401(k) Plan plus a suite of financial educational services to include consultations with licensed representatives
• Short-term disability and long-term disability income replacement programs
• Aflac Insurance
• Pet Insurance
• Educational Tuition Assistance
• Child Care Discounts
• Kaplan Store Discount
• Verizon & AT&T Discount
• YMCA Discount
• LifeMart Discounts Shopping Website
• Employee Referral Bonus

The health and well-being of our staff members is our priority. We continue to follow the Center for Disease Control (CDC) guidelines and we are taking every step necessary to provide a safe and clean environment.

Kaplan Early Learning Company is an Equal Opportunity Employer. We embrace differences, welcome diversity and value a culture of respect.