Capitol Bridge Puerto Rico is seeking on-site Customer Service Representatives (Level I) for our Isabela site located at 699 Industrial Avenue, Isabela PR 00662.

We are looking for enthusiastic, experienced CSRs (Level I) to continue to make a positive impact on our customers!

Come join our Team! To prepare you for this endeavor, Capitol Bridge Puerto Rico will offer paid, comprehensive training that will provide you the tools and resources to assist caller(s) with the highest level of service, support, and professionalism. This position is contingent upon project award and contract approval.

Candidate MUST be available to work an eight-hour shift between 10:00a.m.-10:00p.m. and full-time availability Monday thru Saturday.

Excellent Benefits Plan Includes:

• Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
• Company sponsored Life Insurance.
• 401K Retirement plan.
• Vacation Leave and Sick Leave dictated by PR Labor Law.
• Employee Assistance Program
• Paid Training
• Paid Holidays

Competitive salary : $13.00 p/h

Responsibilities:

• Using standard call-center technology: telephones, e-mail, and web browsers
• Assisting callers in finishing online applications
• Responding to telephone inquiries within set time parameters
• Reporting problems through an easy online system
• Respond to written and telephone inquiries from claimants and third-party contacts.
• Participate in other activities such as training, attending team meetings, reviews of internal and external communications.
• Adhering to provided schedule and privacy rules set forth by the programs we serve.
• Completing all assigned training as necessary
• Filling out timesheets
• Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service
• Perform other duties as assigned by leadership.

About Capitol Bridge
Founded in 2012, Capitol Bridge is based in Arlington, Virginia and is a SBA 8(a) Certified Small Disadvantaged Business with proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews.

Reasonable Accommodation

Capitol Bridge complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact your recruiter.

EEO Statement

Capitol Bridge is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in additional to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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