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Customer Service Representative Job at Kent Consortium

Kent Consortium Grand Rapids, MI 49525

$19.90 - $21.84 an hour

Job Information

  • Date Posted
    2023-05-16
  • Location
    Grand Rapids, MI 49525
  • Job Title
    Customer Service Representative
  • Gender
    Both
  • Offered Salary
    $19.90 - $21.84 an hour
    JobID: 20907

    Position Type:
    Secretarial/Clerical/Secretary
    Date Posted:
    5/16/2023
    Location:
    Kent ISD
    Closing Date:
    05/26/2023 @4pm
    District:
    Kent ISD - website
    VACANCY NOTICE

    Job Title: Media Services Representative
    Kent ISD, Regional Education Media Center 8

    Broad Statement of Responsibilities:
    Ensures that requests for instructional and other support materials are scheduled and processed according to established procedures and standards and maintains the efficient operation of the Regional Education Media Center.

    Minimum Qualifications:
    High school graduate with a minimum (3) years’ experience in customer, technical support, or related field, preferably in an educational environment.
    Duties and Responsibilities:
    • Assists in the daily operation of the Media Center.
    • Receives and processes requests for instructional and support materials
    • Processes incoming and outgoing mail and packages
    • Maintains, orders, and replenishes copy machine and printer consumables.
    • Coordinates and maintains multiple equipment lending libraries
    Knowledge, Skills, and Abilities:
    • Outstanding and demonstrable customer service skills
    • Excellent communication and interpersonal skills, with the ability to work effectively with teachers, staff, and students.
    • Strong technical skills, including knowledge of audiovisual equipment, digital cameras, computers, printers, and software.
    • Must have the ability to read, comprehend, and transmit complicated and detailed instructions in order to plan and perform job duties.
    • Strong organizational skills, with the ability to manage multiple projects and priorities.
    • Ability to work independently and as part of a team.
    • Broad knowledge of organizational operations and policy.
    • Ability to organize, prioritize, and work independently and cooperatively as well as schedule and produce work in a timely manner.
    • The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
    • Demonstrate a strong commitment to equity and inclusion in all practices and responsibilities
    • Other duties as assigned
    The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Alternative requirements that may be appropriate and acceptable to the School Board may be considered. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    Salary: Non-Union Classified salary schedule, Grade 3, $19.90-$21.84 per hour (2023-2024)
    Benefits: Robust benefit package includes full medical, dental, and vision insurance; generous paid sick and vacation days; State of Michigan retirement plan

    Posting Dates: 05/16/2023-05/26/2023 @4pm
    Distribution: Internal & External

    To Apply: Kent Intermediate School District manages employment applications online. No hardcopy applications/resumes will be accepted for this position.
    • Applications must be completed online at jobs.kentisd.org
    • Please note, due to the large number of applications, we are unable to attend to e-mail or telephone inquiries on application status.
    • All candidates will be timely notified regarding their application status.
    The final candidate for this position will be required (at their cost) to furnish Kent Intermediate School District with a current Michigan State Police and FBI criminal records LiveScan check prior to our recommendation to hire.

    It is the policy of the Kent ISD School Board that no student, staff member or candidate for any position in the District shall be discriminated against on the basis of race, color, national origin, creed, ancestry, age, gender/sex, sexual orientation, marital status, height, weight, veteran status, political belief or physical/mental disability which does not impair their ability to perform adequately in the individual's particular position or activity, excluded from participation in, denied the benefit of, or to be subjected to discrimination in any program or activity for which the Kent ISD School Board is responsible for or receives financial assistance from the U.S. Department of Education. The Coordinator for Title IX, Section 504, the Age Discrimination Act and Title II is: Danielle Hendry, Director of Human Resources and Legal Services.

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