High School or College Grads with High Energy welcome to apply for this VIP - Very Important Position - in Northwest Houston location (249@Beltway). The job title is "Customer Service Rep", yet it's so much more. We train, but you must possess a high level of intelligence, emotional IQ and perseverance. This is not a giant call center for robotic responses; this is a customer service team where people work together, own customer problems, and must decide what is best for the customer without looking at a script.

You'll serve as the customer's primary point of contact and own customer issues, via phone and email, from start to finish. You must be a keen problem solver with a unique ability to think on your feet. You should be comfortable taking initiative to help customers, and want to work within an energetic, fast-paced environment.

Responsibilities:

• Make independent decisions regarding this central questions: "What is best for the customer?"
• Common sense and customer needs must prevail; decision making is important and necessary.
• Assist customers nationwide as well as locally.
• Work closely with customer care reps at our suppliers. We use supplier intranets, websites.
• Communicates with vendors to acquire parts to meet customer needs.
• Researches and resolves difficult customer service situations in a calm and efficient manner.
• Functions as liaison between customer, technicians, warehouse and vendors to ensure needs are met.
• Brings problems to the attention of a manager; is willing to ask for help.
• Identifies and introduces new ideas and solutions to create efficiency in the operation.

Education and/or Experience:

• Highschool Diploma, College a plus.
• 4+ years of experience of customer care experience including order entry, order status, outbound phone follow-up on quotes and orders.

Knowledge, Skills and Abilities (Includes any required computer skills, regulatory knowledge, language, etc.):

• 40+ WPM typing*
• Attitude, attitude, attitude = Can do!
• Possesses a guest service mentality; has a genuine desire to serve the customer.
• Idea person. How can we do things better?
• Self-starter who works independently and is self-motivated.
• Manages multiple projects and timelines with a sense of urgency.
• Well organized and detail oriented.

*(Candidates will be given an assessment to evaluate their skill in tasks performed/required in this role.)

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Houston, TX 77086: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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